Updated Document Not Refreshing on Publish Online

Question

I published an online document using “Publish Online.” The initial upload worked perfectly — the link was created, the document name was applied, my preset settings were saved, and everything displayed correctly.However, after making edits to the same file and republishing to update the existing link, I started experiencing issues. Sometimes the link shows the updated version, and other times it still displays the old version of the file. This happens even when I check in an incognito/private browser window, so it doesn’t appear to be a cache issue on my side.Has anyone experienced this problem before or found a reliable solution?

Abhishek Rao · Answer

Hi @abdullah_5976,

Thanks for getting in touch about this. To understand the issue better, could you please confirm which version of InDesign and which operating system you are currently using, and whether this only happens with a specific document or with others too.

I tried replicating the behavior here using InDesign 21.0.2 on Windows 11 and the updates reflected correctly for me, so any additional details about how often you see the mismatch would be helpful.

If possible, please share one of the affected InDesign files along with the Publish Online link, so I can test the update behavior on my side as well. You can share via any cloud service, or through DM if the content is confidential.

It may also help to manually reset InDesign preferences once and try republishing again. Ref: https://adobe.ly/4pWd3lA

Looking forward to your update.

Abhishek

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