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Participant
April 14, 2023
Question

updates and versions - files not opening

  • April 14, 2023
  • 1 reply
  • 275 views

I updated to InDesign version 18.2.1 twenty-one days ago when it came up. Then, two days ago a new update said it was available. I installed that, but it now says it was for version 17.4.1. I tried to open a file I myself created on the new document and it says it cannot open it because it was created on a newer version. The "convert" option does absolutely nothing (I've waited for more than enough time; it just greys out). I have checked every single way I can to for updates and it says that everything is up to date. So I'm stuck with being unable to open this file. I've restarted, closed and opened.... I'm stuck. 

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1 reply

Rishabh_Tiwari
Legend
April 14, 2023

Hi @GF4 ,

 

Sorry to hear about the trouble. Do you have two versions of InDesign installed on your system? If yes, please ensure you're opening the file in the latest version of InDesign and let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

GF4Author
Participant
April 14, 2023

I only have one InDesign - I've tried to open the most recent and it would not