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K
KHolden
Participant
April 17, 2022
Question

Updating InDesign 2022 to 17.2 Having Multiple Problems on iMac Pro

  • April 17, 2022
  • 3 replies
  • 839 views

With the InDesign 17.2 update I'm experiencing multiple problems:

1. Error messgae: "Cannot save this document. It may be opened by other applications." 

2. "InDesign is unable to save this file. We tried but appears to be damaged."

3. "This file is already open by another user or another application."

4. Images, (TIFsF. JPGs and PNGs), do not display, instead get "noise" where the image is suppose to be.

5. Recieved a unexpected quit report when I was opening InDesign.

 

I've researched solutions without success, including rebooting the iMac, resetting Preferences, etc.

Running Mac OS 12.3.1 on an iMac Pro. Any suggestions welcomed and greatly appreciated. Thanks.

 

This topic has been closed for replies.

3 replies

Lukas Engqvist
Community Expert
Lukas EngqvistCommunity Expert
Community Expert
April 18, 2022

Can be a security/privacy(privilages issue. Do you have an active cloud service (iCloud, OneDrive etc?) Are you saving files locally? Does InDesign have access to save/edid files and folders?

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
April 18, 2022

If you can't find a solution it might be worth installing the previous version of InDesign until the issue with the current version is sorted.

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
April 18, 2022

Excellent point, Derek.

 

You can roll back to a previous version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Creative%20Cloud%20desktop,down%20list%2C%20select%20Other%20Versions.

 

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
April 18, 2022

Is it just one file or all files?

 

If it's just one file

If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

 

 

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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If both suggestions above are not helping can you please advise what the exact workflow is involved in your setups?

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