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sarahw63217070
Participant
May 12, 2022
해결됨

URGENT HELP! Tried to update In-Design to latest version and sticks at 6% - ON A TIGHT DEADLINE!!!

  • May 12, 2022
  • 3 답변들
  • 2329 조회

My Adobe products were sluggish and acting strange - usually happens when Creative Cloud detects new updates and/or Windows needs an update.  Went through the usual exercise of updating all apps.  In-Design would not move past 6% on the update. Tried multiple times. Reboots, etc. yada, yada, yada.  So I uninstalled and tried to re-install but the re-install is now also stuck at 6%.  I just had to do a new Windows update and then Adobe went beserk.  Got all products back working except for ID and it is the ONE program I am using to compile a major project that is due in days...I have lost 1.5 days trying to resolve this with many reboots and troubleshooting.  All was working fine until the dreaded Windows 10 update. HELP!!!!  URGENTLY!

 

Thanks, Sarah 

이 주제는 답변이 닫혔습니다.
최고의 답변: Laubender

Hi Sarah,

what you can try if you have stored a backup of the InDesign Application folder from a point in time where InDesign did work as expected: just copy that Adobe InDesign 2022 folder to your application folder and start InDesign by executing the InDesign.exe file there.

 

When done with your project remove that Adobe InDesign 2022 folder and try again to install InDesign again through the Creative Cloud Desktop application.

 

Regards,
Uwe Laubender

( ACP )

3 답변

Geоrge
Geоrge
Legend
May 12, 2022

Try to use it some VPN service, choose some US-city from settings of VPN, connect and then try to update your InDesign

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner
L
Community Expert
LaubenderCommunity Expert답변
Community Expert
May 12, 2022

Hi Sarah,

what you can try if you have stored a backup of the InDesign Application folder from a point in time where InDesign did work as expected: just copy that Adobe InDesign 2022 folder to your application folder and start InDesign by executing the InDesign.exe file there.

 

When done with your project remove that Adobe InDesign 2022 folder and try again to install InDesign again through the Creative Cloud Desktop application.

 

Regards,
Uwe Laubender

( ACP )

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
May 12, 2022

How much RAM and spare hard disk capacity do you have?

It might be worth using the Adobe Cleaner to remove the current version of InDesign before reinstalling it.

Perhaps you should use the previous version until the issue with the latest version is resolved.

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sarahw63217070작성자
Participant
May 12, 2022

Thanks Derek, I couldn't get the current version to work once it recognized it needed updating.  Lots of RAM/Hard Drive space.  No previous issues with this.  

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
May 12, 2022

Can you explain what you mean - it sounds odd!

Have you tried resetting the InDesign preferences back to the factory defaults?

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