version 21.5.1, insert photo, can't save the file

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After I place photo in the file, I can’t save the file. This problem occurs regardless of the file format or path.

Participant

The problem actually started after updating to 21.5.1. I am trying to revert files to earlier version and working on it. I think it is a problem of version 21.5.1. Thanks for you reply.

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leo.r

Community Expert

there’s no need to revert your files. you can simply revert to an earlier version then open your existing files (as long as it’s still v21.x).

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athletic_Canvas599dAuthor

Participant

I downloaded 21.4.1, and I think I can use this version to edit my files. Thank you so much.

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leo.r

Community Expert

First question: did you try to disable Generative AI options in preferences?

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athletic_Canvas599dAuthor

Participant

Yes. I did. But not working

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leo.r

Community Expert

Did the problem start after updating to 21.5.1? If so, try to revert to an earlier version as a test: Creative Cloud app > InDesign > 3-dot menu > Other Versions. Will it make a difference?

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