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Answered

Visualization Errors in Indesign

Forum|Forum|4 years ago
January 21, 2022
3 replies
961 views

I am experiencing visualization errors when scrolling/zooming my document (also happens when moving objects). Tried deactivating GPU in preferences, but no luck.

Tried to uninstall and reinstall Indesign but still no luck.

I work with a macbook pro with a Benq 32" external screen attached with HDMI, and the bug only seem to happen on the external screen.

This never happened before and I didn't do any hardware change, so I'm at a loss.

Any idea on how to resolve this?

Indesign version is 17.0.1

Mac Os Version: Monterey 12.1

Mac details:

Model Name: MacBook Pro

Model Identifier: MacBookPro16,1

Processor Name: 6-Core Intel Core i7

Processor Speed: 2.6 GHz

Number of Processors: 1

Total Number of Cores: 6

L2 Cache (per Core): 256 KB

L3 Cache: 12 MB

Hyper-Threading Technology: Enabled

Memory: 16 GB

System Firmware Version: 1715.60.5.0.0 (iBridge: 19.16.10647.0.0,0)

OS Loader Version: 540.60.2~89

Chipset Model: AMD Radeon Pro 5300M

Type: GPU

Bus: PCIe

PCIe Lane Width: x16

VRAM (Total): 4 GB

Bug

Correct answer Andy WBG

Issue was solved with update 17.1

A

Andy WBGAuthorCorrect answer

Participant

Issue was solved with update 17.1

C

Chris27881302o5bh

Participating Frequently

I still have this problem even with the update. I don't understand why I need to turn off GPU performance and lose that smooth zooming, etc. I have a top-of-the-line Mac. I shouldn't have to do that. None of the other Adobe products do this for me, which makes it feel like an Adobe problem, not my computer setting problem.

Abhishek Rao

Community Manager

Hi @Chris27881302o5bh,

Thanks for reaching out, and I completely understand how frustrating this must be, especially when working on a high-performance Mac. Let’s gather some more details to investigate this further:

1. Could you confirm the version of InDesign you’re using?

2. Please share your macOS version.

3. Are you using an external display? If yes, could you provide the make and model of the monitor? What is the resolution of the display? How is the monitor connected to your Mac? Are you using HDMI, DisplayPort, or USB-C?

4. Could you share the specifications of your Mac (e.g., processor, RAM, and GPU)?

5. If possible, could you share a short screen recording of the issue? This will help us better understand the problem and suggest more precise solutions.

Looking forward to your response!

Best,
Abhishek Rao

A

Andy WBGAuthor

Participant

Any other idea? I tried uninstalling and reinstalling Indesign (deleting preferences), I tried installing a previous version (17), I tried changing cables to connect to the external screen, but the bug persists and makes it impossible to work on a large screen. All other apps (including CC apps) work just fine on the external screen, I am only experiencing this with Indesign and until a couple of weeks ago it worked fine.