Wacom Intuos Tablet CTL4100 ExpressKeys not working with InDesign

Forum|Forum|1 year ago
December 10, 2024
3 replies
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I've configured my ExpressKeys on my tablet to work with my shortcut keys in InDesign but it isn't working. I'm running macOS Sequoia and have updated my Wacom driver. My pen keys don't work either, also specifically to InDesign.

Any suggestions?

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Abhishek Rao

Community Manager

Hi @darlene_8231,

Thanks for clarifying that you don’t have the Magnet app installed. Would you mind few other steps to troubleshoot this issue while I check with the product team regarding compatibility between the Wacom Intuos Tablet CTL4100 and InDesign:

1. Wacom Settings for InDesign:

- Open the Wacom Tablet Properties.

- Under the Application List, make sure InDesign is specifically added. If not, click the + button to add it.

- Double-check that your ExpressKeys and pen buttons are configured for InDesign in this section.

2. Check Accessibility Permissions:
macOS often blocks tablet drivers unless specific permissions are granted.

- Go to System Settings > Privacy & Security > Accessibility.

- Ensure WacomTabletDriver (or any Wacom-related entry) is enabled. If it’s missing, add it manually.

- Restart InDesign and test the tablet again.

3. Reset InDesign Preferences:
Sometimes, corrupted preferences can cause unexpected issues with hardware. To reset:

- Quit InDesign.

- Hold Shift + Control + Option + Command while launching InDesign.

- Confirm to reset preferences when prompted.

Reference: https://adobe.ly/3Bw9Xky

4. Test the Tablet in Other Apps:
Check if the ExpressKeys and pen buttons work in other Adobe apps like Photoshop or Illustrator. This will help identify if the issue is specific to InDesign.

5. Reinstall the Wacom Driver:
Completely uninstall the current driver, restart your Mac, and reinstall the latest version directly from Wacom’s website to ensure no conflicts.

In the meantime, I’ll reach out to the product team to confirm if the Wacom Intuos CTL4100 is officially supported with InDesign on macOS Sequoia. I’ll update you as soon as I hear back.

Let me know if these steps help in the meantime!

Best,

Abhishek Rao

D

darlene_8231Author

Participant

Hi @Abhishek Rao

Thank you for your response. I've gone through all the steps you've listed. I tested the tablet in Adobe Reader and it works normally. I'm still having issues with InDesign.

Abhishek Rao

Community Manager

Hi darlene_8231,

Thank you for trying the steps and providing an update. Since the tablet works fine in Adobe Reader but not in InDesign, it may indicate a specific compatibility issue between InDesign and the Wacom driver on your macOS setup.

Could you test the issue after going through below:

1. Create a new user profile on your Mac and test InDesign with the tablet on that account. This can help rule out any user-specific settings causing the issue. Reference: https://adobe.ly/3ByDJW0

2. Check InDesign Preferences for Tablet Compatibility: Go to Edit > Preferences > General and ensure that the "Use GPU Performance" option is unchecked to see if that helps resolve the issue.

Let me know how these steps work, and if the issue persists, I’ll follow up with the product team to ensure further support.

Best,

Abhishek Rao