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Kwaaijongens
Jan 8, 2026 9:15 AM UTC
Question

We receive an error with loading 'newrelic.js'. Presentation is not working (shows only the header)

Hello, when we try to view our presentation (https://indd.adobe.com/view/xxxx), we only see the header. From the first part of 'interactivity', the page goed blank. When we use the 'Download PDF' function, the presentation is shown in full (but -of course- static).

In 'webmaster tools' we see: "

13b84ffa-5d50-4ba6-b9bc-a00c947d72ed:1 Refused to execute script from 'https://indd.adobe.com/newrelic_browser/newrelic.js' because its MIME type ('text/html') is not executable, and strict MIME type checking is enabled."

Doen anyone have the same issue?

5 replies

KwaaijongensAuthor
Jan 8, 2026 10:44 AM UTC

Hello Abhishek,

Thank you for the follow up;

We have this issue in all our presentations we've checked so far.
Weird.

The correct URL for this case is:

https://indd.adobe.com/view/13b84ffa-5d50-4ba6-b9bc-a00c947d72ed

To share the InDesign file, I have to ask my co-worker.
If you stlll need this after reviewing the URL, please let me know.

[personal info removed by moderator]

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Jan 8, 2026 3:11 PM UTC

Hello @Kwaaijongens,

Thanks for sharing the link. It would also be helpful if you could share a link to a sample file after uploading it to a file-sharing service, so we can check this with the team.

Looking forward to hearing from you.

Anubhav

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KwaaijongensAuthor
Jan 14, 2026 8:17 AM UTC

Hello Anubhav, is there a way I can share our files privately? 

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Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
Jan 8, 2026 10:38 AM UTC

Hi @Kwaaijongens,

 

I tested this on my end by creating an interactive Publish Online document, and it loaded and worked as expected for me. Could you please confirm whether other Publish Online links work fine on your side and if this issue is limited to only this specific presentation? It would also help if you could share the exact InDesign version and OS details you're using.

Additionally, the link you shared opens but shows 'Document not found' for me. If possible, could you please share the affected InDesign file(share the InDesign file package: https://adobe.ly/451J3g4), so we can test it further? If the file is confidential, feel free to share it with me via DM using any cloud sharing service such as Google Drive or Dropbox.

 

Looking for forward to update. 

Abhishek

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