I am not able to save to my FileServers after updating to InDesign 21.5.1.I am boring on an iMac with OS 26.6.2. When I try save the file locally it’s OK.On the server a file is placed but it’s empty 0Kb.I have tried on different servers with the same problem.

EspenWiik

Participant

Answered

When I try to save a new document on my FileServer I get the message that "InDesign is unable to save this document. We tried but it appears to be damaged.." I am working on an iMac, have InDesign 21.5.1.

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I am not able to save to my FileServers after updating to InDesign 21.5.1.
I am boring on an iMac with OS 26.6.2. When I try save the file locally it’s OK.
On the server a file is placed but it’s empty 0Kb.
I have tried on different servers with the same problem.

J

jonathant91319075Correct answer

Participating Frequently

@Steven.Jacob

I’ve sorted it! There was an item in my keychain that was activating the afp version. Deleted it and now it doesn’t load up on login.

Thank you loads Stephen.jacob for your time & help!

S

Steven.Jacob

Participant

Hello, this issue is when you connect via afp to your fileserver; smb connection solves the problem.

cmd + k in finder macOS and connect smb://ipadress-server or hostname when using dns server.

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J

jonathant91319075

Participating Frequently

thanks load @Steven.Jacob

That has worked! The problem i now have, is when i restart my mac - the afp version is still connecting as a login item (even though i’ve removed it from the login items). I’ve added the smb to my login items, so im now getting 2 servers showing? see screen shot. Any idea how i stop the afp from automatically loading up?

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S

Steven.Jacob

Participant

Hello, you need to remove also all the references to afp share made in your dock next to the trash icon and also in your favorites in finder window and always make the smb connection via cmd + k in finder.

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J

jonathant91319075

Participating Frequently

I’m having the exact same problem and getting the same message as @EspenWiik. I can save .indd files on to my desktop without problem. I can copy those file from my desktop to my server without problem. If i open the files on my server they are fine as long as i just over ‘save’ them. The problem is when i want to save a new or existing file with a new name - i get the “indesign is unable to save….” message. Photoshop documents save fine on my server as do Illustrator files. No settings have been changed on my server. At the moment i’m having to resort to saving new .indd files to my desktop, then copying the files to my server, then opening that file from my server. Its a proper pain. Please can you help?

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Anubhav M

Community Manager

Hello @jonathant91319075

I’m sorry to hear you’re having similar trouble with InDesign. Could you share more details, like the exact version of the OS/InDesign installed and a brief screen recording of your workflow when the problem occurs, so we can better assist you?

Looking forward to hearing from you.
Anubhav

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J

jonathant91319075

Participating Frequently

Hi @Anubhav M

Thanks for replying. I’m using Tahoe 26.6.2 OS and im using Indesign 21.5.1. I’m on a mac studio 2023 (Apple m2 max)

I’ve added a video so you can see the problem im having. I’ve sure all my server firmware etc is up to date and that the server is running ok. Any help you can give me would be greatly appreciated.

thnaks

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Screen Recording 2026-08-28 at 08.53.28 720.mov

Mike Witherell

Community Expert

Can you describe more details about your File Server? Is it a cloud-based service?

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Mike Witherell

leo.r

Community Expert

What version did you update from? If you revert back to that version, does the problem go away: Creative Cloud app > InDesign > 3-dot menu > Other Versions?

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BobLevine

Community Expert

Have you checked all permissions? Can you save on your local harddrive?

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EspenWiikAuthor

Participant

I can save as IDML on the servers.

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nik.m

Community Manager

Hi @EspenWiik, thanks for the additional context. If there is an issue with the file, we recommend exporting it as an IDML file, as you’ve already done, reopening it, and then saving it as an INDD file. This should recreate the file and help eliminate any underlying issues.

Let us know how it goes! If the issue persists, please share more details about the server, as requested by Mike.

Thanks,
Nikunj

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