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why does adobe say indesign cs5 doesn't work on windows 10 when it does?

Forum|Forum|3 years ago
May 31, 2022
3 replies
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a few years ago my box for this was in storage, and my link was in my products page. adobe sent me a link.

now the link is not on the page. there are articles that says it is compatible and is not compatible with windows 10. i used it since 2016 with windows 10, but my old computer's battery and adapter don't work anymore, so i purchased a new one. i need to reinstall it. support on the website would not answer if i could install it, while twitter support said i can download it. what's the deal? Also, how can i find out how to register products? they sent me a product in place of an old one i have and it wouldn't register...... I want to install the product i purchased since i cannot afford a subscription-based product at this time.

I know that if a program runs completely on windows 10 it is compatible. Support even helped me with a process with the last computer. The software never crashed. That means it is compatible.

Activation billing and install

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Dave Creamer of IDEAS

Community Expert

>>>I know that if a program runs completely on windows 10 it is compatible.

Note that Win 10 has had many upgrades over the years. What ran on an old verson of 10 may not run on a newer version of 10.

David Creamer: Community Expert (ACI and ACE 1995-2023)

J

joshuaCM77Author

Participating Frequently

that is true. i have some pre-cloud software that i will be using on my latest windows 10 os. I have copied all the information from the account page in case it disappears, or in case download links disappear. I have CDs from some software, but i may need information on my account for the future.Three different programs have run. Two i just opened and closed, and one i was using. i will see what will work when i actually run them. somebody requires me to do a project soon. I have desires to do creative things as well.

T

Test Screen Name

Legend

Being lucky isn't the same as being supported. Good luck!

Willi Adelberger

Community Expert

WShen Adobe does not approve an OS it is because they tested it never against this OS or they know that some features, they promisse will never work correctly with that OS. It may work complete fine on the one computer with that OS but with different configurated computer it will fail.

CS5 and CS5.5 are very old versions, both had a lot of bugs and they were repaired with CS6. Therefor I would not recommend the use of them.

J

joshuaCM77Author

Participating Frequently

i understand what you are saying, but i have used the same software on different systems and it did not shut down. I had problems with it registering (like today one sent to me by Adobe). I think this is not because it doesn't function, as it ran fine. It is something with programming. I had Microsoft tell me office 2007 was not compatible, and it was not offering support. It disappeared to a hidden folder. I was able to find it and keep using it. But on other systems, Office 2000 did not disappear.

Maybe older Adobe software could be compatible, but discontinuing it offers something?

Dan Rodney

Community Expert

Adobe didn't discountinue InDesign. There are many new versions of InDesign (after CS5) that have been made compatible (and have new additional features), but those are sold as a subscription. Each version of a software gets updates for a limited time because no company can afford to support something forever with no additional income (either as upgrade fees or subscriptions).

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

Dan Rodney

Community Expert

For Adobe to say an app is compatible with an OS means they feel confident that all features work and they support it if there are any bugs. Maybe the software mostly works, but if even one part is broken Adobe can't say it's compatible because they'll get complaints. They are no longer supporting CS5 so they woulnd't fix anything that's broken. But if you can install CS5 and it works, then you can use it. I've seen reports that it does work, so it’s worth trying. Here are instructions for Download and install Adobe Creative Suite 5.5 or 5

Back then many people had physical discs, but in those instructions it says you may be able to download it from your account (assuming you registered it).

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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JoshuaCM2

Participating Frequently

it is complicated with new computer systems and companies since if we have old software and hardware peripherals, it can be difficult to try to hook everything up and install things. Someone from Adobe did give me a link after I posted this. i have the disc and the serial number as well. But I think some software that i previously registered has been removed from my account. The original link for CS5 to be downloaded was removed, and certain older registered software was removed. I had adobe software that was registered that was available on the Apple App store, and it was shown as registred, and it was no longer listed as registered. I am pretty sure that in the last year, older software was listed for windows (along with software i downloaded on my iphone). Those disappeared. I will try to install old software again when i finish setting up this laptop. Thanks for the link.

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