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Inspiring
December 27, 2024
Question

Why is InDesign getting worse and worse

  • December 27, 2024
  • 48 replies
  • 4249 views

I've used InDesign for at least 15 years and until a few years ago it was great. But over the past few years it has gotten worse and worse in regard to crashing and just doing odd things. This has been my experience, first when I got a top of the line 2020 iMac with an M1 chip, and now with a brand new Mac Studio with an M2 Max chip, 64GB memory and Apple Studio monitor.

 

The main issue is that it crashes on an almost daily basis. Fortunately I haven't lost a file yet, but it's still annoying. I've been on the phone with Adobe tech support a number of times, but despite removing the preferences, updating the OS and app version, etc, etc, any improvement lasts maybe a week.  

 

It also does weird things like defaults to a different workspace arrangement everytime I leave InDesign to momentarily work in another program. I've reset my preferred workspace (no docs open) numerous times. 

 

Occasionally things like text color or edits don't view properly. I have to toggle back and forth between "normal" and "preview" views multiple times to get the "real" version to show. Other settings also stop working on a random basis.

 

It would be really nice if Adobe could get the basics working instead of focusing on "improvements" to justify the monthly fee. 

48 replies

Abhishek Rao
Community Manager
Community Manager
December 27, 2024

Hi @LauraFig,

 

I’m sorry to hear about the trouble you’ve been experiencing with InDesign-it sounds incredibly frustrating, especially given your long history with the app. Let’s try to get to the bottom of this!

Have you been submitting crash reports when InDesign crashes? These reports are vital for the engineering team to diagnose and resolve issues. If you haven’t already, you can follow this guide to submit them: Submit Crash Reports.


Could you let us know:

  • Does the crash occur in newly created documents as well, or is it specific to certain files?
  • Are there particular actions or workflows that seem to trigger the crash?

In the meantime, a few steps that might help:

1. Articles to Check:

 - Crash on Launch Troubleshooting

 - Crash While Working on Documents

 

2. Try Running in Safe Mode (Mac) orRoot Account:
This can help identify if a third-party app or system issue is causing the problem.

 

3. Reset Preferences Manually:

 - Close all Adobe apps.

 - Go to ~/Library/Caches and ~/Library/Preferences.

 - Rename Adobe InDesign to Adobe InDesign.old and com.adobe.InDesign to com.adobe.InDesign.old.

 - Relaunch InDesign from the Creative Cloud app.

    Reference: https://adobe.ly/4iURCi4

 

4. Rename Adobe Folders:

 - Navigate to /Library/Application Support/Adobe and rename the CEP folder to CEP.old.

 - If this doesn’t resolve the issue, rename the UXP folder to UXP.old from the same location.

 

Please try these steps and let me know if they help or if the issue persists. I’ll do my best to assist you further!

 

Best,
Abhishek Rao

LauraFigAuthor
Inspiring
December 27, 2024

Thanks very much for your fast reply Abhishek. I appreciate your thoughful answer and will make an effort to send the crash reports since maybe someone does pay attention.

 

The crashes are equal opportunity, selecting files randomly. Main common denominator is that I'm working in InDesign, probably on a deadline. Starting to suspect that one of the InDesign upgrades is AI that can pinpoint the least convenient, most stressful time to crash! 

 

I've been through most of the items that you suggest with the help of the very patient Adobe tech support folks, but will try again and report back!! One question. How is running in safe mode different than regular mode? Are there things I won't be able to do while in safe mode, e.g. use my Extensis Connect font organizer, check email?

Abhishek Rao
Community Manager
Community Manager
December 27, 2024

Hi LauraFig,

 

Thank you for the quick response! I completely understand how frustrating it can be when the app crashes at the worst times, especially under deadline pressure.

Regarding your question about Safe Mode-running InDesign in Safe Mode helps isolate whether third-party apps, plugins, or extensions are causing the issue. It’s essentially a stripped-down version of InDesign that disables those extras to test if they are contributing to the crashes. 

While in Safe Mode, some functionality may be limited, like access to third-party plugins (such as Extensis Connect) or certain system-level integrations. However, you should still be able to perform basic tasks within InDesign. Safe Mode does not interfere with your ability to check emails or perform other non-InDesign tasks.

I recommend running InDesign in Safe Mode briefly to see if the crashes persist. If they stop in Safe Mode, we may have a clue that one of your third-party apps is contributing to the issue. If it continues, we can explore other troubleshooting steps.

 

Feel free to reach out if you have any questions or need further assistance as you go through these steps.

 

Best,  
Abhishek Rao