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why is my cursor not showing correctly in INDESIGN

Forum|Forum|8 years ago
September 27, 2017
7 replies
6941 views

Since updating to macOS 11 the cursor in INDESIGN is showing as a "ragged square" and not an arrow which makes editing / cropping etc almost impossible, what is the fix?

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Correct answer wrensauer

Hi everyone,

This issue has been resolved with the MacOS 10.13 Supplemental Update released today. Please update your OS if you're experiencing this issue with High Sierra.

Thanks,

Wren

wrensauerCorrect answer

Inspiring

Hi everyone,

This issue has been resolved with the MacOS 10.13 Supplemental Update released today. Please update your OS if you're experiencing this issue with High Sierra.

Thanks,

Wren

Dov Isaacs

Legend

This topic has been addressed in a good number of threads.

Adobe has officially responded. Apple knows about the problem based on our report to them based upon our tests with prereleases of MacOS 10.13. We are now awaiting their fix. Adobe can't fix Apple OS code, plain and simple. Hopefully the fix will come out with an early MacOS 10.13 patch release.

Until then, other than to either not upgrade to MacOS 10.13 or to simply live with the mucked up cursor is all that can be done.

Others in these threads have been very explicit with their advice with regards to blithely downloading and installing new OS versions on day 1 of availability onto production systems. I won't repeat but do endorse their advice!

- Dov

PS: To address snarky comments on this and other threads, of course Adobe tests our current (and often release or two back versions) of our software with prerelease versions of new OS versions provided by OS vendors (including Apple and Microsoft) and promptly report anomalies we find that appear to be OS bugs. Unfortunately, not all such OS bugs are resolved prior to the OS release dates. And FWIW, there are a large number of MacOS applications and utilities that found similar “issues” with MacOS 10.13 and are awaiting bug fixes from Apple.

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

Barb Binder

Community Expert

"Apple's strategy of making macOS updates available for free from the Mac App Store and providing access to public betas of upcoming new versions has been very successful in encouraging us to keep our Macs updated. However, sometimes enthusiasm for the newest features can get the better of us and we upgrade in haste only to repent later.

"Perhaps bugs in the public beta broke an app you depend on, or maybe features you relied on work differently or have disappeared in a newer version of macOS. Maybe software you rely on no longer works - if you were using Microsoft Office 2011 for example you may find that the apps you rely on no longer work.

"Whatever your reason for hating the new MacOS, you may be wondering if you can revert back to the older version of the operating system."...

— http://www.macworld.co.uk/how-to/mac-software/how-remove-macos-high-sierra-downgrade-el-capitan-3581872/

~Barb at Rocky Mountain Training

Philip Byrne

Known Participant

Ah, BarbBinder. Another Adobe evangelist saying 'It's not our fault, it's theirs.' Adobe had plenty of time to use those very betas to test their software.

And, Test Screen Name, you should always assume your supplier – whom you pay well for their service – has your best interest at heart and will inform you in good time should any issues arise with their service.

Barb Binder

Community Expert

I'm not an Adobe Evangelist... just a trainer and a user and here, I volunteer in my spare my time to help other users figure out how to use InDesign features. Got a long document question? I'm your girl.

We know you are upset—I would be too in the same situation—and I'm sorry, but venting at us doesn't actually fix anything. The ACPs don't work for Apple, or Adobe. We can't fix bugs. We can offer advice that you can heed or ignore, but that's all we've got. On that note, here's my advice: roll back to a working OS until Apple releases the patch that addresses this issue.

~Barb

~Barb at Rocky Mountain Training

A

AbolBahadori

Participating Frequently

Same issue here. Cursor is lost in Indesign since upgrading to iOS 11. Adobe seems to be few steps behind on everything these days. Most designers are on iOS. I could not even answer Abobe survey on my iPhone after uopgrading to iOS 11.

BobLevine

Community Expert

AbolBahadori wrote
Same issue here. Cursor is lost in Indesign since upgrading to iOS 11. Adobe seems to be few steps behind on everything these days. Most designers are on iOS. I could not even answer Abobe survey on my iPhone after uopgrading to iOS 11.

iOS 11? What are you referring to? InDesign is not available on iOS.

Om Nath Jha

Legend

Hi all,

As you know, Mac OS 10.13 High Sierra is now publicly available for all Mac users to install. However, InDesign CC 2017 (and earlier versions) for Mac was not optimized for High Sierra. We are actively working with Apple on this issue to get it fixed asap. If you are experiencing InDesign compatibility issues with High Sierra, please report them to Adobe InDesign Feedback. By reporting on User Voice you will receive a notification when the issues are resolved. We apologize for any inconvenience.

Here's a link with more details: Known issues - Running InDesign CC on macOS 10.13 High Sierra

Regards,

Om

S

stuartm54046563

Inspiring

I had this problem when I switched to the High Sierra Beta. It is only now that the release version is available that Adobe seems to be doing anything about it.

Maybe I'm naive but surely major software vendors like Adobe should test their products on Beta versions of the operating software upgrades as soon as they are available??? Then you could have the problem fixed before release and could put out some form of notification to those of us using, say, InDesign on the beta OS. I spent hours on forums trying to identify, and fix, the problem!!

Surely cant be too hard can it?

Cheers.....Scotty

AnneMarie Concepcion

Community Expert

This is a bug between High Sierra and Adobe InDesign. There is no fix yet, other than reverting back to Sierra. Adobe says it will require an update of High Sierra to prevent it from happening.

In the meantime, restarting InDesign will make it revert back to the normal cursor, but it will eventually reappear. Very annoying.

AM