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Mark38723834kpdb
Participating Frequently
October 7, 2026
Answered

Working offline not possible anymore? (Win 11, v21.6)

  • October 7, 2026
  • 6 replies
  • 20 views

I have noticed that I cannot work offline anymore, it keeps saying “We can’t verify your subscription status” (error 12015). I did a clean test a day later - switched off wifi in house and on the computer, no internet cable attached, and switched the computer on from a really shut-down status (not from sleep). Same message. Hitting ‘Try again’ repeatedly did not help.

To be clear, I have worked the whole day on InDesign with Internet, 2 h ago (not 30 days). This would mean I cannot work on the plane for 14 hours, or on other places without internet… which I could do before.

Is this normal behaviour?

Very happy InDesign user for 15 years, now frustrated because of this, AI popups (InD, Acrobat), Gen AI switching again on after an update and a constant fear of security (confidentiality) issues. Not good.

Thanks in advance,

Mark

      Correct answer BobLevine

      Defintely not normal behavior. Have you tried logging out and back in while you do have your computer connected?

      6 replies

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      October 7, 2026

      Hello ​@Mark38723834kpdb 

       

      I’m sorry to hear about your experience. This is not normal. Could you please try the suggestions shared in this help article (https://helpx.adobe.com/download-install/apps/troubleshoot/login-issues/cannot-verify-subscription-status-offline-mode.html), including the ones listed at the bottom, restart your computer, and then relaunch InDesign to see if it helps?

       

      Looking forward to hearing from you.
      Anubhav

      Mark38723834kpdbAuthor
      Participating Frequently
      October 7, 2026

      Aha, thanks, Anubhav. Cannot test it now, I will try tomorrow.
      Mark

      BobLevine
      Community Expert
      BobLevineCommunity ExpertCorrect answer
      Community Expert
      October 7, 2026

      Defintely not normal behavior. Have you tried logging out and back in while you do have your computer connected?

        Mark38723834kpdbAuthor
        Participating Frequently
        October 7, 2026

        Thanks for your very quick reaction, Bob!
        Logged out from InD > logged back in > closed InD > disabled Wifi > shut down > after startup I now get the message ‘This is the last day….’ and a button ‘Continue offline’. That seems to work, well, at least for a plane trip, not for 30 days… I have a feeling this is still not expected behaviour, but this will at least provide many fruitful working hours!

        Thanks again!
        Mark

        BobLevine
        Community Expert
        BobLevineCommunity Expert
        Community Expert
        October 7, 2026

        Are you on a month to month subscription or an annual plan? I’m not sure it should make a difference but who knows.

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