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Pnut303
Participant
December 19, 2023
Question

Workspace Turns Solid White when resizing

  • December 19, 2023
  • 1 reply
  • 374 views

Hello, I have InDesign 2023 version 19.0.1, and I recently started having an issue with my workspace going completely white when I do certain things. So far, I think I've narrowed it down to resizing shapes but it seems to happen pretty often. The entire workspace goes white, so I can't see the shape I'm resizing or any other layers (I actually can't see anything). 

I read other posts about this where people mentioned checking the GPU Performance, which I did. This option is greyed out, so I cannot select or deselect it. It just says, "compatible GPU and monitor not detected."  I've been using the same computer and monitor the entire time I've had the program, so I don't think it's the GPU. 

Thanks for your help!

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1 reply

Barb Binder
Community Expert
Community Expert
December 19, 2023

Hi @Pnut303:

 

Can we assume you are on macOS Sonoma? This is a known bug in Sonoma, and InDesign is not yet supported on Sonoma. The most reliable solution is to roll back to macOS Ventura 13.5 or 13.6. You can also try hiding the rulers to see if that helps.

 

~Barb

~Barb at Rocky Mountain Training
Pnut303
Pnut303Author
Participant
December 19, 2023

I just updated to Sonoma! UGH! How frustrating. Thank you for your response!

Steve Werner
Community Expert
Community Expert
December 19, 2023

The problem doesn't happen to everyone so there seem to some variables in computer setups that are not clear. I updated to Sonoma 14.2 two days ago. I'm on a MacBook Pro with an M1 Pro chip and 16 Gb of memory, running InDesign 19.0.1 and I haven't been able to get the problem to appear.