Wrong activation count in Adobe servers.
I am the Founding Music Director of a non profit orchestra. I use legally purchased CS6 (from Tech Soup) to create concert program booklets, brochures, etc. CS6 is installed on only ONE computer as I am one man with dozens of jobs, all needed to make Mozart come alive. Adobe customer service writes that I have reached the 2 computer limit. This is NOT correct and I am getting the run around, pointing me to this forum, where I have read that only Adobe people can help me directly. I need to have a backup system, ready to go, if I am close to the rehearsals or the concerts. There is only one working computer in my office. My main job is to make the music…
Here is what Adobe wrote: Thank you for contacting Adobe Customer Support.
This email is in regards to our recent conversation regarding your account. After reviewing your details, we can see that you have already reached your maximum activation limit.
Unfortunately, our standard support tools do not allow us to manually modify or reset the active devices directly from our end. To resolve this issue, please post your request on our Adobe Community Forum. Our specialized forum team and community managers have the necessary tools to review your account details and assist you further with your device activation concerns.
You can visit the forum and post your query here: http://community.adobe.com/
I can provide the details of the one and only computer hosting CS6.
Thank you in advance for your help.
