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A
Adeline5E1E
Participant
September 24, 2020
Answered

Zoom problem with 'publish online' Indesign file on mobile

  • September 24, 2020
  • 2 replies
  • 1657 views

Hi, 

I've got a problem with files Indesign that I export with "Publish online" : on mobile phone it's impossible to read because impossible to zoom on it ?!? Is it normal ? Is there any solution ?

Thanks a lot.

    This topic has been closed for replies.
    Correct answer j.sarho

    I just started to use this tool and what I did (this is not the perfect solution for mobile) is that I embedded my document on my site and disabled the fullscreen option. Width is 100% and height to what ever you prefer. I still hope they do serious improvments to this, because sometimes the embedded document freezes on mobile. I used Android and Chrome. 

    2 replies

    cathyhrose
    cathyhrose
    Participant
    July 8, 2022

    This is still an issue and, as stated in previous comments, makes this tool unusable as it alienates a large section of our audience. Is this being looked into? Wanting to be able to zoom in on a document and change pages isn't a big ask in 2022. I've tested it on Oppo, Samsung and Motorola phones and all don't work.

    J
    j.sarhoCorrect answer
    Participant
    July 26, 2022

    I just started to use this tool and what I did (this is not the perfect solution for mobile) is that I embedded my document on my site and disabled the fullscreen option. Width is 100% and height to what ever you prefer. I still hope they do serious improvments to this, because sometimes the embedded document freezes on mobile. I used Android and Chrome. 

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      July 26, 2022

      Hi @j.sarho ,

       

      Thanks for reaching out and sharing the suggestion, I am sure it will help other community members. Let me also assure you that, I'll share this feedback with the team and you can do that too by voting for this request https://indesign.uservoice.com/forums/601021-adobe-indesign-feature-requests/suggestions/42737444-android-chrome-publish-online-incompatibility 

       

      Feel free to reach out if you have any other questions or suggestions.

       

      Regards

      Rishabh

      Ashutosh_Mishra
      Ashutosh_Mishra
      Inspiring
      September 25, 2020

      Hi there,

       

      Thanks for reaching out. On Smartphones, it totally depends on the browser how it handles the content. For example, if I open a published document on Chrome on my android phone, I can not zoom on it but it works on Firefox.

      Try changing your browser and see if helps.

      Hope it helps.

       

      Regards,

      Ashutosh

       

        A
        Adeline5E1EAuthor
        Participant
        September 25, 2020

        Hi,

        Thanks a lot for your return, now I know! As it's to display the file by mail, it has to works on all browsers, so I have to send a pdf file, the pitty is we can have it in the mail body !

        Thanks a lot, 

        Best regards,

        Adeline

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