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nucleon2
Known Participant
November 9, 2017
Question

"0 B of 1 TB Used"

  • November 9, 2017
  • 16 replies
  • 2146 views

While I'm a longtime user of Lightroom, I confess to having a fundamental misunderstanding of how Lightroom CC, Lightroom Classic CC, Lightroom Mobile, and Creative Cloud Archive all relate to each other. I really have tried to peruse Adobe's literature, but I'm crying Uncle and asking those wiser than I for a distilled explanation.

To wit, I upgraded to Classic without difficulty. I've set various collections to sync with Mobile, and the images do seem to appear there. However, when I check the usage on Classic OR on the web (Lightroom.adobe.com/library/xxxxx), I get the message "0 B of 1 TB used" even though images ARE visible there.

As an aside, I am rather confused as to the difference between storage in "mobile" and "Creative Cloud Archive". Are these the same, or do the images live in different places?

I am grateful for your help...consider it your good deed for the day!

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    N
    nucleon2Author
    Known Participant
    November 11, 2017

    OK...fixed up all the files...Classic CC works fine. But I'm still getting this migration error:

    ********** ERROR CODE AND COUNT ***********

    PROCESSING_ERROR : 1

    ********** SOURCE FILE PROCESSING DETAILS ***********

    storeProviderID : 2D2A9852-6E2B-48EA-97E6-7757A71CC23A

    Source DBVersion  : 0700003

    Number of absolute folder paths : 1

    Number of relative paths : 2329

    Number of Valid folders : 129

    Number of invalid folders : 0

    Size of Valid Assets : 265277650582

    Number of assets : 37368

    Number of assets owned by sources. : 37368

    Number of missing assets due to missing files : 0

    Number of missing assets due to missing folders : 0

    Number of missing assets  : 0

    Number of virtual copies : 10

    Number of skipped virtual copies : 0

    ***************************

    ( ErrorCode: PROCESSING_ERROR )

    ***************************

    Error occurred during [

      Asset_stage_images_pass : bad argument #1 to 'stringByAppendingPathComponent' (string expected, got table)  ].  Error Info : ^2

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    November 11, 2017

    Wow. Never seen that before. Are you using any special characters in the file path to your images? Any special characters (accents, slashes, symbols etc) in the name of the disk or folders they are in? The error message seems to imply some problem with the path name to your images.

    N
    nucleon2Author
    Known Participant
    November 10, 2017

    Well, tried to sync the catalog via Lightroom CC... After grinding away for an hour, I get this:

    Guess I have to contact customer support...

    N
    nucleon2Author
    Known Participant
    November 10, 2017

    And......it sends me back here! HELP!!!!

    Here's the beginning of the log...I expected the missing images, but shouldn't it work around this?

    ********** ERROR CODE AND COUNT ***********

    NON_EXISTING_FOLDER : 10

    NON_EXISTING_ASSET : 2554

    PROCESSING_ERROR : 1

    ********** SOURCE FILE PROCESSING DETAILS ***********

    storeProviderID : 2D2A9852-6E2B-48EA-97E6-7757A71CC23A

    Source DBVersion  : 0700003

    Number of absolute folder paths : 1

    Number of relative paths : 2354

    Number of Valid folders : 153

    Number of invalid folders : 1

    Size of Valid Assets : 265277650582

    Number of assets : 39922

    Number of assets owned by sources. : 39922

    Number of missing assets due to missing files : 2468

    Number of missing assets due to missing folders : 86

    Number of missing assets  : 2554

    Number of virtual copies : 10

    Number of skipped virtual copies : 0

    ***************************

    ( Details of ErrorCode: NON_EXISTING_FOLDER , Count :10 )

    ***************************

    Missing folders referenced

      /Users/Sam/Pictures/1969

      /Users/Sam/Pictures/1969/1969-12-31

      /Users/Sam/Pictures/Free iTube Thumbnail

      /Users/Sam/Pictures/My Pictures/CAMP

      /Users/Sam/Pictures/My Pictures/CAMP/Alex

      /Users/Sam/Pictures/My Pictures/Capture One Library

      /Users/Sam/Pictures/My Pictures/Capture One Library/2010-01-30 14.19.07

      /Users/Sam/Pictures/My Pictures/Capture One Library/2010-02-14 22.10.44

      /Users/Sam/Pictures/My Pictures/Capture One Library/Output

      /Users/Sam/Pictures/My Pictures/saved photos 2

    ***************************

    ( Details of ErrorCode: NON_EXISTING_ASSET , Count :2554 )

    ***************************

    Missing asset/s referenced

      /Users/Sam/Pictures/My Pictures/alexL6.jpg

    JP Hess
    JP Hess
    Inspiring
    November 10, 2017

    Frankly, I don't understand why you are trying to synchronize your entire catalog right now. Lightroom CC isn't ready for prime time yet, in my opinion. I have imported or downloaded one set of images and am experimenting with that set to see how things work. My main program of choice is Lightroom Classic CC, and probably will be for quite some time to come. However, the choice is yours.

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    November 9, 2017

    You should add your voice here: Lightroom Classic: Should be able to Sync full raw files to the cloud, not just smart previews | Photoshop Family Custom…​

    N
    nucleon2Author
    Known Participant
    November 9, 2017

    Here is my Classic Preference/CC tab:

    Nothing seems to be happening....the number stays at 41728. Yes, I have a good internet connection...

    JP Hess
    JP Hess
    Inspiring
    November 9, 2017

    When you download images using the new Lightroom CC, you are downloading full-sized images to the cloud. Those full-sized images count against your 1 TB of storage. When you create collections in Lightroom Classic CC and share those collections, those are smart previews. Those smart previews do not count against your 1 TB of storage. So if you are not downloading images directly using the new Lightroom CC, that is why you have all of your cloud storage still available.

    N
    nucleon2Author
    Known Participant
    November 9, 2017

    OK, that is very helpful. Now, is there a way to download (upload?) from Classic CC to the CC storage? I do want to keep everything exactly where it is on my drive.

    JP Hess
    JP Hess
    Inspiring
    November 9, 2017

    nucleon2  wrote

    OK, that is very helpful. Now, is there a way to download (upload?) from Classic CC to the CC storage? I do want to keep everything exactly where it is on my drive.

    There is not that kind of interaction between Lightroom Classic CC and Lightroom CC. If you want full-sized original images stored in the cloud it is necessary to use the new Lightroom CC to do that. You download them directly using Lightroom CC, and copies are also stored on the local hard drive. I can't give you a lot more detail than that because I have just "imported" my first set of originals into Lightroom CC today. There is no interaction between the images in Lightroom CC and Lightroom Classic. You have to remember that the new Lightroom CC is version 1 software that is going to evolve and change dramatically. It's something to experiment with right now.

    N
    nucleon2Author
    Known Participant
    November 9, 2017

    To add to my confusion, the Preferences/Lightroom CC tab shows all 50,000 photo uploads synced. But I'm showing NO space used???

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