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DZP
Participant
March 29, 2023
Question

2-factor verification for client proofing

  • March 29, 2023
  • 2 replies
  • 626 views

I'm trying to use client proofing and the 2-factor verification requirement is getting in the way. I give my client a ready-to-use Adobe ID (email and password) that I created so they don't have to create their own and it asks them to enter the code that was emailed to that address, which only I have access to. Is there a way to avoid this? Otherwise it's not a viable option as far as giving my clients the ability to select and comment

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2 replies

Rob_Cullen
Community Expert
Community Expert
April 14, 2023

Rather than use your "ready-to-use Adobe ID", I might suggest you give them instructions to acquire their own Adobe ID (not a terribly onerous task.). An Adobe Account is free for anyone.

This blog may be of interest-

Collaborative Proofing – “Lightroom CC” thinking for a Lightroom Classic task? – Lightroom Solutions

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
Participant
April 15, 2023

Thanks Rob for your reply!

You are right, clients can make an ID for themselves. I just think it is so convenient for them to use an existing ID. But perhaps this is the way to go now. Thanks!

Community Expert
April 15, 2023

I wonder if you could set up a special email address against this Adobe account, which you could monitor so as to gain access to it yourself. Then set an auto-forward for this email address so that your client will immediately receive a copy of the emailed authentication code when necessary. When some different client needed to later use this same Adobe account instead you would ensure it was signed out. change the access password, and alter the auto-forwarding setting for the associated email account so that this different client will receive the authentication code in their turn.

 

But I would generally agree, far easier and simpler to just have the client make (or else use if they already have) their own Adobe account entering whatever email address they like. Then for any difficulties the client did have with signing in, they could turn to Adobe help resources rather than needing you to provide technical support.

Participant
April 14, 2023

I am having exactly the same problem. Using client proofing for many years and never faced any problem until today when the client asked for the code because of the 2 factor verification. Any advice someone?