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lukec14368332
Participant
January 26, 2017
Answered

5d mark iv

  • January 26, 2017
  • 3 replies
  • 634 views

my creative cloud is showing there is no update for lightroom and i cant open my raw 5d mark iv files, although i can see lots of videos of people on youtube being able to?? why can't i?

    This topic has been closed for replies.
    Correct answer JP Hess

    Your camera requires CC 2015.7.  The most current update is CC 2015.8. If your creative cloud manager isn't showing an update then you can download it directly from this website:

    Keeping Lightroom Up-to-Date

    3 replies

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    February 9, 2017

    Again, what is the exact version of Lightroom you are using?

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    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    January 26, 2017

    In addition to what Jim said ...

    In case you are working on a 32-Bit system, the CC manager will not show the upgrade to CC 2015 since this is available for 64-Bit systems only.

    What is your OS and current version of LR?

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    L
    lukec14368332Author
    Participant
    February 9, 2017

    OS X El Capitan version 10.11.2 it is a 64 bit system

    L
    lukec14368332Author
    Participant
    February 9, 2017

    intel core i5

    JP Hess
    JP HessCorrect answer
    Inspiring
    January 26, 2017

    Your camera requires CC 2015.7.  The most current update is CC 2015.8. If your creative cloud manager isn't showing an update then you can download it directly from this website:

    Keeping Lightroom Up-to-Date

    L
    lukec14368332Author
    Participant
    February 9, 2017

    my photoshop cc updated and is running camera raw 9.8 but lightroom even when downloaded through that link is still re installing the old version and only running camera raw 9.0 i am working on a 64 bit system so this makes no sense

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