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Veno2606
Participant
January 7, 2018
Answered

AAM damaged and unable to install update

  • January 7, 2018
  • 1 reply
  • 674 views

Hi all - I purchased and installed Lightroom 6 (perpetual) from Adobe today.  On attempting to open following the download, the application crashed.  I searched various forums and read that I had to download the latest patch update - I am running Mac OS High Sierra 10.13.2.

The patch downloaded, but when I went to install it, I had an error from the AAM saying the application may be damaged preventing me from running the download.

Does anyone know how to fix this issue?  Quite frustrating that the downloaded application does not appear to work on the last OS.

Veno

    This topic has been closed for replies.
    Correct answer Colin Holgate

    I'm installing Lightroom CC 2015, which I think is the same as Lightroom 6. It will take a while to download!

    I want to test whether a usual fix for this problem will work for Lightroom 6, though as I'm using the Creative Cloud desktop application to install, and not AAM, it may not go wrong for me.

    In any case, the usual work around is to right-click (or control-click) on the installer file, Show Package contents, go into Contents/MacOS/ and double click the Unix executable. That will use Terminal to do the install, which may then show more information about any problems. But also it may well install successfully.

    1 reply

    Colin Holgate
    Colin HolgateCorrect answer
    Inspiring
    January 7, 2018

    I'm installing Lightroom CC 2015, which I think is the same as Lightroom 6. It will take a while to download!

    I want to test whether a usual fix for this problem will work for Lightroom 6, though as I'm using the Creative Cloud desktop application to install, and not AAM, it may not go wrong for me.

    In any case, the usual work around is to right-click (or control-click) on the installer file, Show Package contents, go into Contents/MacOS/ and double click the Unix executable. That will use Terminal to do the install, which may then show more information about any problems. But also it may well install successfully.

    V
    Veno2606Author
    Participant
    January 7, 2018

    Hi Colin, thanks for your reply. Thats appears to have worked quite brilliantly!

    I have now managed to open lightroom 6!

    Many thanks

    Veno

    Colin Holgate
    Colin Holgate
    Inspiring
    January 7, 2018

    Thanks for reporting back! I as suspected, my CC install went ok, without me having to do anything special. Glad it worked out ok for you.

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