Abonnement anormalement expiré

Question

Bonjour , ce matin impossible d'acceder a mon abonnement Lghtroom. Il m'indique abonnement expiré. Quand je regarde mon compte mon abonnement annuel , il reste 330 jours.... je n'arrive pas a contacter Adobe , j'ai essayer de me connecter et reconnecter .. mais rien n'y fait.

Une solution ? Merci de votre aide

dj_paige · Answer

Are you sure you are using the same e-mail address as when you subscribed?

Other than that, we cannot help with subscription problems here in this forum, you have to contact Adobe directly.

Contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot. Be patient, it can take quite a while to reach a human. If you are not able to get to the chat window, then disable your ad-blockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

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