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Deepdiver05ft10in
Participant
October 31, 2024
Question

Abonnement payé mais pas de formule ds le compte, pas d'appareil activé...

  • October 31, 2024
  • 1 reply
  • 80 views

Bonjour

Je viens de payer avec Paypal la formule Lr & Ps à 12€/mois...

Dans mon compte: pas de formule et pas d'appareil activé... et erreur pour accéder a l'historique des commandes

1) Solution avec remerciementS

2) contact ADOBE au dela du robot ?

 

MERKI

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1 reply

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
October 31, 2024

(2  You will need to contact Adobe for subscription matters.

Contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot.
be patient, it can take quite a while to reach a human
If you are not able to get to the chat window, then disable your ad-blockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .
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