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gs9832420
Participant
March 21, 2022
Answered

Activation failed - unable to deactivate dead PC

  • March 21, 2022
  • 1 reply
  • 336 views

I have Lightroom 6 installed on my Windows 10 laptop and had a previous installation on the same machine until the hard drive failed.  I've installed on the new disk but I can't activate Lightroom as i receive an error message saying the serial is already in use by the maximum number of machines.  If I log in to my Adboe account there are no machines activated.

 

As I can't deactivate the previous installation as the hard drive is dead what can I do?

 

Thanks

Gary   

This topic has been closed for replies.
Correct answer gs9832420

Many thanks for this!  All fixed now via Adobe support chat

1 reply

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
March 21, 2022

Support for Lightroom 6 ceased over three years now so it's not possible for you to do that online and you need to contact Adobe support via chat and request their assistance.

Contact Carissa via private message in this forum. See the link below.

https://community.adobe.com/t5/lightroom-classic-discussions/p-activation-or-deactivation-versions-of-lightroom-6/td-p/12358851

 

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
G
gs9832420AuthorCorrect answer
Participant
March 21, 2022

Many thanks for this!  All fixed now via Adobe support chat

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