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BeanE2
Participant
January 15, 2023
Question

Active Lightroom 6 license - serial number revoked

  • January 15, 2023
  • 4 replies
  • 3502 views

Hi all, 

 

I have tried installing my windows Lightroom 6 perpetual license onto a new computer and have recieved the message "The serial number you entered has been revoked. This product cannot be installed. Please contact customer support."

 

I have used this license for years on my old PC, but can't install it now. In speaking to Adobe customer support, they confirmed my license as active, but directed me here for a solution.

 

Can anyone assist me? Or is my 'active license' now doomed? 

    This topic has been closed for replies.

    4 replies

    M
    Mike_D810
    Participant
    September 20, 2023

    I am curious to know if you were able to have your S/N approved for you use again?

    Just ran into the same issue last night.  Although I was not installing -- Received Unauthorized User error and given a 5-day window to correct. The pop ups continued, whether or not LR6.14 was running or not.

    I Signed out from my account.  Uninstalled and did a reinstall.  The S/N was accepted on the Installation portion to the PC, but when it came time to Sign into the account, Adobe issued the Revoked/Blocked message and prevented the installtion from being completed.  Another attempt at the install resulted in the S/N not accepted at the initial stage on the PC, let along completing the process to allow an activation.

    I did reach out to ChatSupport and provided proof of my original purchase/SN and am in a holding pattern.  In the meantime -- wanted to know if you (or anyone else) were succesful in completing the installation?

    L
    loseseeker
    Participant
    January 5, 2024

    Hi Mike, I have ran into the exact problems as you did. Did you get it resolve ?

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    January 5, 2024

    @loseseeker  You won't get it resolved unfortunately. All support for v6.14 has permanently ceased.

    Your one course of action is to subscribe to the Photography Plan (20GB) and install Lightroom-Classic v13 that will upgrade your v6.14 catalog.

    @ BUY PHOTOGRAPHY PLANS

     

    Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
    TheDigitalDog
    TheDigitalDog
    Inspiring
    January 15, 2023

    Keep this in mind too:

    https://helpx.adobe.com/lightroom-classic/help/lightroom-6-end-of-support.html

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      Rob_Cullen
      Community Expert
      Rob_CullenCommunity Expert
      Community Expert
      January 15, 2023

      "The serial number you entered has been revoked."

      I do not believe this message is about 'Activation'- althought that IS required for v6.

      See the Adobe Help page here-

      https://helpx.adobe.com/uk/x-productkb/global/invalid-revoked-serial-numbers.html

      Only Customer Care could sort this out- you may have to try for an answer from several agents!

       

      Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
      DdeGannes
      Community Expert
      DdeGannesCommunity Expert
      Community Expert
      January 15, 2023

      Lightroom 6 was the last version of the application that requires activation for it to function.

      You are allowed 2 activated computers at any point in time. If there are two units currently activated you will need deactivate one unit so the new unit can be activated.

      Support for Lightroom 6 ended towards the end of 2017 and users cannot activate or deactivate a unit online. It is now necessary to contact Adobe directly to have a unit or units deactivated if this is necessary.

      Contact Adobe via chat or telephone and request deactivation assistance. When you contact Adobe be persistent and stress that you need assistance in deactivating any units that are no longer in use.

      This is a user to user forum and other users do not have the authority to carry out that function.

      You will need to supply your Adobe ID and License key during this process.

       

      Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
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