ADB-2658023-J9T1 is still open and we’re waiting for your response???

Question

You've got to be kidding. Over a week ago one of the techs spent hours trying to solve my "LR Classic CC /SQL Error In Database" issue to no avail. She was persistent, but eventually escalated it, informing me that someone would telephone in 24-48 hours to resolve it. Eleven days later I received an automated email that the case is waiting for my response. But wait! There's more. I can't even find my case on Adobe's site. Sometimes I wonder why I put up with this horrible service. So yeah, I have several catalogs that I cannot open, and my only option is to engage a third party to fix something so (hopefully) this longtime customer can use it.

ssprengel · Answer

Maybe someone did call you and the call was missed? I ignore calls from random numbers all the time on my phone. After the 48 hours were up is the time to have contacted them to see what was up. Maybe that's what they mean about wanting to hear from you, in case, somehow, the problem resolved without their intervention. If your LR database is corrupted, it may or may not be something Adobe can help you with, anyway, at least not without charging for their work, but I could see a developer wanting to see the database to try to understand what might have happened if it was a program error or not.

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