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Participant
March 28, 2025
Question

adjust a mask creates error on save

  • March 28, 2025
  • 1 reply
  • 111 views

I edited a tif file of a person, created three mask and export it as a jpeg. Reopened in lightroom cc then opened one of the masks and adjust the hue using fine adjustment in the color section for the mask. Closed the mask. Then exported with previous. I get the error  "There was an unknown error. (1)".  If I resave without doing any adjustment, it works. If I update the color temperature adjustment in the mask, it works.

 

[moved from bugs to discussions in accordance with the community rules - Mod.]

1 reply

Sameer K
Community Manager
Community Manager
March 31, 2025

Hey, @hack99999. Welcome to the Lightroom Community. I'll move the post to Lightroom Ecosystem from Lightroom Classic.

 

I've tried to recreate this and couldn't get it to behave as reported. Also, please test and confirm if the issue appears with a specific file. Please share a video & screenshots of the workflow and the system info from Lightroom Help > System info > Copy and paste into a text document > Upload and attach here.

 

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

hack99999Author
Participant
April 12, 2025

Thanks Sameer, I worked around it. Hasn't happened again.

George