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Participant
Mar 28, 2025 9:44 PM UTC
Question

adjust a mask creates error on save

I edited a tif file of a person, created three mask and export it as a jpeg. Reopened in lightroom cc then opened one of the masks and adjust the hue using fine adjustment in the color section for the mask. Closed the mask. Then exported with previous. I get the error  "There was an unknown error. (1)".  If I resave without doing any adjustment, it works. If I update the color temperature adjustment in the mask, it works.

 

[moved from bugs to discussions in accordance with the community rules - Mod.]

2 replies

Sameer K
Community Manager
Community Manager
Mar 31, 2025 2:32 PM UTC

Hey, @hack99999. Welcome to the Lightroom Community. I'll move the post to Lightroom Ecosystem from Lightroom Classic.

 

I've tried to recreate this and couldn't get it to behave as reported. Also, please test and confirm if the issue appears with a specific file. Please share a video & screenshots of the workflow and the system info from Lightroom Help > System info > Copy and paste into a text document > Upload and attach here.

 

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

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hack99999Author
Participant
Apr 12, 2025 9:21 PM UTC

Thanks Sameer, I worked around it. Hasn't happened again.

George

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