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MonochromeImagingServices
Participating Frequently
October 14, 2017
Question

Adobe Application Manager, required to start your trial, is missing or damaged

  • October 14, 2017
  • 2 replies
  • 7314 views

I get this message after having upgraded from LR 5.4 to 5.7.1 I upgraded to be able to import Sony RAW files from the a7R-II camera. My

computer does not have the Adobe Application Manager, and I cant't find it on Adobe's site. This is not a trial version, as it states in the error message.

I'm using OS X 10.8.5 and don't have a subscription version of LR or PS. This was a stand alone version. 

Any help would be greatly appreciated. Daniel

    This topic has been closed for replies.

    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 14, 2017

    The Application manager can be found here: Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager : Thank You

    LR 5.7 is a perpetual license. Normally you do not need the application manager. But if you had, by chance, trial software installed (or you have a CC product), the application manager is installed and wants to manage your install.

    In an other forum entry following the steps as described here helped (that user was also using 5.7): How to convert a Lightroom CC trial to Lightroom 6

    Here is the link to the forum entry: Lightroom 5 on new computer

    You may also follow this trail: Use the Creative Cloud Cleaner Tool to solve installation problems .

    ABAMBO | Hard- and Software Engineer | Photographer
    M
    MonochromeImagingServicesAuthor
    Participating Frequently
    October 15, 2017

    I'm using OS X 10.8.5 as stated in the opening.

    The upgrade was initiated from within LR 5.4, not from the site. I don't want the subscription version,

    but the perpetual version. Is 5.7.1 the subscription version?

    I did move the older version, 5.4, to another folder to prevent LR from overwriting my known good version, just in case.

    Perhaps it installed the trial because it did not see a working version?

    Daniel

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 15, 2017

    There is no doubt that you need to have the perpetual license version.

    What we were saying was that according to the error message you gave, the software thinks to be on a subscription mode.

    Your operation to MOVE and not to COPY the older version may have triggered the problem. The question is: Can you start Lr 5.4?

    If so, I would COPY Lr 5.4 (to get some protection against overwriting) and start the upgrade again. If you cannot start Lr 5.4 remove 5.7 move or copy 5.4 to the original location and try that out. If it works, install the upgrade again.

    I have no idea if that works, but I would try it out. It can't get worse...

    ABAMBO | Hard- and Software Engineer | Photographer
    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    October 14, 2017

    Sounds like you have installed the Lightroom CC Trial application. Are you running a 32 bit Mac OS system?

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
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