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kayak107
kayak107
Inspiring
July 20, 2020
Answered

Adobe Creative Cloud is needed to resolve this problem.....

  • July 20, 2020
  • 5 replies
  • 842 views

Using mac high sierra.  LrC.  Adobe Creative Cloud installed on desktop and working ok.  From time to time this message appears on the desktop. Today I got this second message.

This topic has been closed for replies.
Correct answer GoldingD

To uninstall see:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Follow links in the above, make sure to read all instructions. Do bot simply uninstall it via the OS, use the tool.

 

And of course to install (and use a fresh new download)

https://www.adobe.com/creativecloud/desktop-app.html

 

 

5 replies

GoldingD
GoldingDCorrect answer
Legend
July 23, 2020

To uninstall see:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Follow links in the above, make sure to read all instructions. Do bot simply uninstall it via the OS, use the tool.

 

And of course to install (and use a fresh new download)

https://www.adobe.com/creativecloud/desktop-app.html

 

 

josephlavine
Community Expert
josephlavineCommunity Expert
Community Expert
July 23, 2020

I suggest uninstalling and reinstalling the Creative Cloud App.

warmly/j

kayak107
kayak107Author
Inspiring
July 22, 2020

then the ACC intstaller starts to install the desktop app.

GoldingD
GoldingD
Legend
July 22, 2020

Probably the point, perhaps your copy of the Adobe Creative Cloud Desktop App is corrupt or gone missing.

 

 

kayak107
kayak107Author
Inspiring
July 23, 2020

ok but a new copy has been installed several times.  I suppose if it continues I should uninstall and install.  thank you.

johnrellis
johnrellis
Genius
July 20, 2020

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I think you should follow the instructions in the first message you posted:

 

[Use the blue reply button under the first post to ensure replies sort properly.]

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
July 20, 2020

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
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