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default30321713iiotax
Participant
June 6, 2023
Question

Adobe lightroom classic crash direct au démarrage

  • June 6, 2023
  • 2 replies
  • 327 views

Bonjour,

 

Je rencontre un problème avec adobe Lightroom classic il plante directement au démarrage (crash). c'est un PC qui est dépourvu de connexion internet.

Voici le rapport d'erreur en espérant que quelqu'un puisse m'aider :

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.5" clientVersion="4.8.0.5" applicationName="Adobe Lightroom Classic" applicationVersion="12.0.1" build="[202210260744-9e008017]" source="Windows-Client" crashType="n/a">
<time year="2023" month="6" day="6" hour="13" minute="23" second="14" timeoffset="60" timezone="Paris, Madrid (heure d’été)"/>
<user guid="b2149104-5f51-4afe-bd2e-4becd73393ed"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19044" applicationlanguage="en-us" userlanguage="fr-FR" oslanguage="fr-FR" ram="32388" machine="Intel(R) Xeon(R) Silver 4208 CPU @ 2.10GHz" model="Intel64 Family 6 Model 85 Stepping 7" cpuCount="16" cpuType="8664" cpuFreq="2095 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1060 6GB" description="NVIDIA GeForce GTX 1060 6GB" driverDate="20221108000000.000000-000" driverVersion="31.0.15.2686" videoModeDescription="1920 x 1080 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1C03&#38;SUBSYS_32811462&#38;REV_A1&#92;4&#38;749A14F&#38;0&#38;0000" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FF97AD0CD29">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF97AD0CD29" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FF9709E6480" symbolname="CxxThrowException"/>
<stackStatement index="2" address="0x00007FF950C5223B" symbolname="AgThrowInsufficientMemory"/>
<stackStatement index="3" address="0x00007FF950C0F34B" symbolname="lua_getstack"/>
<stackStatement index="4" address="0x00007FF950C03FD7" symbolname="luaopen_base"/>
<stackStatement index="5" address="0x00007FF950C0E85D" symbolname="lua_getstack"/>
<stackStatement index="6" address="0x00007FF950C313CE" symbolname="luaopen_table"/>
<stackStatement index="7" address="0x00007FF950C0F654" symbolname="lua_resume"/>
<stackStatement index="8" address="0x00007FF950C2FFCD" symbolname="luaopen_table"/>
<stackStatement index="9" address="0x00007FF950C31F3A" symbolname="luaopen_table"/>
<stackStatement index="10" address="0x00007FF950C305FB" symbolname="luaopen_table"/>
<stackStatement index="11" address="0x00007FF950C0F654" symbolname="lua_resume"/>
<stackStatement index="12" address="0x00007FF950BFCD36" symbolname="lua_call"/>
<stackStatement index="13" address="0x00000001404A77EA" symbolname="GetAppInstance"/>
<stackStatement index="14" address="0x00007FF93F1E3594" symbolname="unknown"/>
<stackStatement index="15" address="0x00000001402E9ABA" symbolname="gudeVersion"/>
<stackStatement index="16" address="0x00007FF97B1D7614" symbolname="BaseThreadInitThunk"/>
<stackStatement index="17" address="0x00007FF97D1C26A1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FF97D1947B1"/>
<register name="RBX" value="0x00007FF950C75D30"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000580000"/>
<register name="RSI" value="0x000000000014F3C0"/>
<register name="RDI" value="0x0000000019930520"/>
<register name="RSP" value="0x000000000014F250"/>
<register name="RBP" value="0x0000000002F6C978"/>
<register name="RIP" value="0x00007FF97AD0CD29"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000002F6C978"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
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</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

This topic has been closed for replies.

2 replies

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
June 6, 2023

> NVIDIA GeForce GTX 1060 6GB" driverDate="20221108000000.000000-000" driverVersion="31.0.15.2686"

 

While it may not be the reason for your crash, your crash report is indicating that the driver for your Graphics Card is dated November 2022. Therefore, I recommend that you update to the latest driver. I've provided a link to the NVIDIA driver download page below.

 

https://www.nvidia.com/Download/driverResults.aspx/205035/en-us/

D
default30321713iiotaxAuthor
Participant
June 13, 2023

all drivers update OK. but adobe lightroom crash always

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
June 13, 2023

@default30321713iiotax , have you shutdown your computer and rebooted your computer to ensure the new drivers are recognized?

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
dj_paige
dj_paige
Legend
June 6, 2023

Is there an actual error message that appears on the screen? If so, what are the exact words?

 

How far into the opening of LrC does it get before crashing?

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
June 6, 2023

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

Rikk Flohr: Adobe Photography Org
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