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ninjapimp
Inspiring
May 31, 2017
Answered

Adobe Photoshop Lightroom CC v6.10.1 breaks Sony RX100m5 ARW files

  • May 31, 2017
  • 3 replies
  • 2810 views

I just upgraded to Adobe Photoshop Lightroom CC v6.10.1 (may 2017) and notice lightroom displays an error on files that were shot with a Sony Cyber-shot RX100 V, Sony RX100m5.

anyone else notice this problem?

how i import is I copy files from my camera directly into a spcific folder, than in lightroom i tell it to sync that folder. it can display the picture of the file but wont let me edit it. strange.

any ideas how to fix this, anyone else seen this issue?

This topic has been closed for replies.
Correct answer John Waller

i tried downloading just the update which is about 200mb, but when i launch it i get this error

butif i download the full installer, that seems to install with no problem. so i think i figured part of it, the 700mb installer does not update to latest version or in other words the installer does not have the latest build in it.

so instead i must apply the update but i can't figure out why the update wont install, just refuses.

Creative Cloud download and install errors

i tried go here but there are no adobe logs to look at, so i can't even troubleshoot why the update fails. ugh, not obvious


Time for some long shots...

Try deleting

<Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

adobe application manager fails to update

Disable auto-updates in Adobe Creative Cloud and Adobe Creative Suite 6 apps

3 replies

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ninjapimpAuthor
Inspiring
June 4, 2017

Lightroom version:  CC 2015 [1014445]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.12 [5]

Application architecture: x64

Logical processor count: 8

Processor speed: 3.5 GHz

Built-in memory: 32,768.0 MB

Real memory available to Lightroom: 32,768.0 MB

Real memory used by Lightroom: 762.5 MB (2.3%)

Virtual memory used by Lightroom: 1,723.6 MB

Memory cache size: 87.2 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Displays: 1) 2560x1440, 2) 1920x1080

Graphics Processor Info:

NVIDIA GeForce GTX 780M OpenGL Engine

Check OpenGL support: Passed

Vendor: NVIDIA Corporation

Version: 4.1 NVIDIA-10.17.5 355.10.05.45f01

Renderer: NVIDIA GeForce GTX 780M OpenGL Engine

LanguageVersion: 4.10

Application folder: /Applications/Adobe Lightroom

Library Path: /Volumes/Lacie/lightroom 6.4/lightroom 6.4.lrcat

Settings Folder: /Users/johnchandler/Library/Application Support/Adobe/Lightroom

Installed Plugins:

1) Aperture/iPhoto Importer Plug-in

2) Aurora HDR 2017

3) Behance

4) Canon Tether Plugin

5) Export to Autopano Giga 4.2

6) Export to Photomatix Pro

7) Facebook

8) Flickr

9) HDR Efex Pro 2

10) Leica Tether Plugin

11) LensTagger Exif Tool

12) LRHaze

13) LRT Export 4

14) Luminar

15) Nikon Tether Plugin

16) ON1 Effects 10

17) ON1 Enhance 10

18) ON1 Photo 10

19) ON1 Portrait 10

20) ON1 Resize 10

Config.lua flags: None

AudioDeviceIOBlockSize: 512

AudioDeviceName: Built-in Output

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: Uninitialized

CoreImage: true

GL_ACCUM_ALPHA_BITS: 0

GL_ACCUM_BLUE_BITS: 0

GL_ACCUM_GREEN_BITS: 0

GL_ACCUM_RED_BITS: 0

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce GTX 780M OpenGL Engine

GL_SHADING_LANGUAGE_VERSION: 1.20

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 2.1 NVIDIA-10.17.5 355.10.05.45f01

GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_point_sprite GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
June 4, 2017

ninjapimp  wrote

Lightroom version:  CC 2015 [1014445]

Your original post says you updated to .10.1.

However, your Lightroom is still showing CC 2015 ( = CC 2015.0). So your update attempts have not worked. There may be something blocking your update mechanism.

You need to update to CC 2015.10.1.

Mine shows:

Try Available updates not listed for Adobe Creative Cloud applications

N
ninjapimpAuthor
Inspiring
June 5, 2017

bizarre, i use creative cloud to download and install it.

the install has no errors and seems to install just fine.

is it possible that is because i went back a version?

the latest breaks all ARW files but if i go back a previous build only the sony rx100m5 breaks

and if i go back yet one more build than that restores rx100m5 compatibilty

i also went here:

Download Photoshop Lightroom

downloaded latest build, so thats how i know i installed lastest one, why it does not say in the info that is bizarre.

but i assure you i'm installing latest build with no errors.

so what else can i do to fix this problem?

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
May 31, 2017

What's the error? Can you post a screenshot?

N
ninjapimpAuthor
Inspiring
May 31, 2017

it will display the files in full size but when i enter develop module wont allow editing them, its like LR won't support sony files any more, previous build was no issue but with this latest build of LR it seems to have broken ARW compatability.

i've reset my preferences hoping it would help but no luck.

F
FSt0p
Inspiring
May 31, 2017

Please post RAW samples.

RAW files from this review Sony A7R II Sample Images | PhotographyBLOG can be edited in Develop in LR 2015.10.1 just fine.

N
ninjapimpAuthor
Inspiring
May 31, 2017

upon further inspection it also breaks sony A7RII files also, displays but wont allow edit. those happen to be my main cameras i use. well i guess i'm rolling to previous build of LR as this one is buggy.

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