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adobe photoshop lightroom has stopped working

Forum|Forum|11 years ago
April 22, 2015
10 replies
17377 views

Desktop PC - Intel i7 - 4790 cpu/ 36 gb available for HDD/ NVIDIA GeForce GTX 750/ Windows 7 Home Premium

Creative Cloud - Ps CC (2014) / Lr CC (2015) / Br CC/ Ai CS6 all most updated

start Lr CC (2015) resulting "Adobe Photoshop Lightroom has stopped working"

crash report as follows:

Faulting application name: lightroom.exe

version: 6.0.1.0

time stamp: 5523190c

Faulting module name: libcef.dll

version: 3.1750.1805.0

time stamp: 53eb9d68

Exception code: c000001d

Fault offset: 00000000020f5fa3

os version: 6.1.7600.2.0.0.768.3

region setting code: 3076

This topic has been closed for replies.

Correct answer ReneeD250811

How do you do online chat? I don't get the option.

I've done a brand new install of LR v6.0 standalone from disk onto Windows 10 running Intel HD graphics.

I believe have sort of solved it (help from another forum) - I have a Intel HD graphics driver. I went to Device Manager and disabled it. Lightroom now starts properly. Once in lightroom I went to preferences and turned off the "use graphics processor" option. I then re-enabled the graphics driver in Device manager and, although the first time I did this it failed after a few attempts Lightroom now works (with the graphics processor turned off) and the Graphics Driver enabled on windows - Good luck.

Schwabcpa

Participant

Yes, Thank you - This solution worked. I have an AMD Radeon (TM) R9 360 running with on an i7 processor on Windows 10. Had to roll back the update from April 10, 2017 to February 10, 2017. LR6 is back to normal.

M

maciejc72317132

Participant

Install it and will be working

Service Pack 1 for system Windows 7 i Windows Server 2008 R2 (KB976932)

link:

Download Dodatek Service Pack 1 dla systemów Windows 7 i Windows Server 2008 R2 (KB976932) from Official Microsoft Downl…

N

Nawaj

Participant

me too

J

John R Lee

Participating Frequently

I'm having the exact same issue now. Uninstalled and reinstalled and it still doesn't work. I'm wondering if maybe my new nvidia drivers are to blame, I'm going to install an older driver and see if I can't get it sorted out.

This is extremely frustrating.

O

owenr21991093

Participant

mine has stopped working to and i do do know how to fix it help

jann1460133

Participant

My laptop i7 4700MQ GPU Gtx 760m memory 8GB

Problem Event Name: APPCRASH

Application Name: lightroom.exe

Application Version: 6.0.0.10

Application Timestamp: 5523190c

The name of the module with an error: libcef.dll

Version of the module with an error: 3.1750.1805.0

The timestamp module error: 53eb9d68

Exception code: c000001d

Moving the exception: 00000000020f5fa3

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1045

Additional Information 1: 1849

Additional Information 2: 1849c65267ce2967d89f315e1c3c4b82

Additional Information 3: 95b7

Additional Information 4: 95b7e9ed49fb3657956fc9b27015606a

P

Pkijphoto

Participant

Me too.
Wanna know what Adobe doing now?

A

Avtog

Participant

I did the support chat thing...Adobe remote connected to my PC, problem sorted.

The problem was my display drivers. Lightroom is not the problem, mine is running smoothly now.

Get hold of support on Chat and they'll fix it. The problem lies on your machine, there's nothing they can do about it unless you contact them.

M

mallicm

Participant

How do you do online chat? I don't get the option.

I've done a brand new install of LR v6.0 standalone from disk onto Windows 10 running Intel HD graphics.

A

Avtog

Participant

Just had a chat session with Adobe, they recommended updating my display drivers (AMD Catalyst in my case)...
and what do you know..LR CC fixed and working like a charm