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Participant
May 25, 2018
Question

Adobe will no longer import or preview any film scans

  • May 25, 2018
  • 1 reply
  • 148 views

Adobe was importing film scans fine until I upgraded to High Sierra on Mac.  The film negatives can fine and are visible everywhere else on the computer and using other programs. However, when I attempt to import them through Adobe Lightroom there are "no previews available." When I hit import it says there is an "unknown error"  I have seen other people with this problem but no solution anywhere on the internet. 

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    1 reply

    Ian Lyons
    Community Expert
    Community Expert
    May 25, 2018

    Please try resetting your Lightroom preference file as described in Method 1 here How to set Lightroom Classic CC preferences