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RamJacCorp
RamJacCorp
Participating Frequently
February 26, 2023
Answered

After crash, LR 5.7 won't open. Getting Welcome window that I can't access with dialog box

  • February 26, 2023
  • 3 replies
  • 1572 views

Had a memory-related crash, and had to reboot. When I start LR 5.7 now, nothing happens. If I mouse over the shortcut, I see a Welcome To Lightroom window, with a text box to enter your country/region. I cannot make the window active, though. I tried opening a backup catalog, and got the same result. I'm guessing maybe the program itself got corrupted. If that's the case, how can I fix this? Running Windows 10. LR is one of several editors I use, but it contains my only full active catalog. Help!

This topic has been closed for replies.
Correct answer Jim Wilde

Do you have two monitors configured to your system, but with only one enabled or connected? 

3 replies

RamJacCorp
RamJacCorpAuthor
Participating Frequently
February 27, 2023

Don't know if this is of any help in diagnosing the issue, but this is the window that appears upon running the executable. I can't actually access the actual window, I can only see the thumbnail when I mouse over the LR shortcut. I did a screen grab to capture it.

Jim Wilde
Community Expert
Jim WildeCommunity ExpertCorrect answer
Community Expert
February 27, 2023

Do you have two monitors configured to your system, but with only one enabled or connected? 

    RamJacCorp
    RamJacCorpAuthor
    Participating Frequently
    February 27, 2023

    You, Sir, are a genius. Don't know how that didn't occur to me. It showed up on my 2nd monitor, and I'm going through the dialog now. Fingers crossed, that it will straighten out the mess. Will post a progress report. Thank you!

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    February 27, 2023

    Lightroom ecosystem never had a version 5.7 - moving to Lightroom Classic

    Rikk Flohr: Adobe Photography Org
    RamJacCorp
    RamJacCorpAuthor
    Participating Frequently
    February 27, 2023

    Rick, I had a tough time figuring out which board to post this on, originally. Version 5.7 seems to be the orphaned child here. 

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    February 26, 2023

    I assume you are using the 'ancient' stand-alone version 5.7

    In that case I might suggest you make backups of your Catalog/s (including the current .LRCAT file), then do a Clean sweep of Adobe files from your system before re-installing v5.7

    CLEANER TOOL LINK

     

    Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
    RamJacCorp
    RamJacCorpAuthor
    Participating Frequently
    February 27, 2023

    Thanks, Rob. Yes, I still use LR 5.7 for my cataloging, and some basic editing. I tried restoring the entire program directory from a backup, but that didn't work, so I'm thinking registry now - looks like the SOFTWARE file has changed today. Haven't figured out how to compare a live registry hive to a backed up one yet. My other issue is I don't have a way to reinstall 5.7, and they don't support it anymore. Quite the conundrum, huh?

    Jim Wilde
    Community Expert
    Jim WildeCommunity Expert
    Community Expert
    February 27, 2023

    You can a download for 5.7 from this site: https://prodesigntools.com/lightroom-5-ddl-comparison-vs-lr4.html

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