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Answered

After deleting a photo the program does not respond.

Forum|Forum|6 years ago
December 23, 2019
5 replies
569 views

I have problems with Lightroom.

Immediately after deleting a photo in the catalogue, the program does not respond.

Descripción:
Este programa dejó de interactuar con Windows por un problema.

Firma con problemas:
Nombre del evento de problema: AppHangB1
Nombre de aplicación: Lightroom.exe
Versión de la aplicación: 9.1.0.10
Marca de tiempo de la aplicación: 5de0bfe8
Firma de bloqueo: 63a7
Tipo de bloqueo: 0
Versión del sistema operativo: 6.1.7601.2.1.0.256.1
Id. de configuración regional: 3082
Firma adicional de bloqueo 1: 63a76f44772dc6132bc7b634c6c16fbd
Firma adicional de bloqueo 2: c97c
Firma adicional de bloqueo 3: c97c12777d982fdda0538ed00c803f23
Firma adicional de bloqueo 4: 63a7
Firma adicional de bloqueo 5: 63a76f44772dc6132bc7b634c6c16fbd
Firma adicional de bloqueo 6: c97c
Firma adicional de bloqueo 7: c97c12777d982fdda0538ed00c803f23

Crash or freeze

This topic has been closed for replies.

Correct answer GoldingD

Plugins instalados:
1) Plug-in de conexión al equipo de Nikon
2) Adobe Stock
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Imagenomic Portraiture 3
7) LogiOptions

So, LogiOptions. That is known to be an issue.

Unless you have set your mouse up to use special buttons to accomplish Lightroom Classic tasks, or have the Logitech Craft keyboard and you use its Creative Input Dial, you do not need that plug- in.

Disable that plug-in. See if that helps. If it does not help, leave it disabled anyhow as it will cause at least an annoyance when you delete photos (especially when you delete multiple ohotos)

Be aware, that at least in the past, that that plugIn had the tendency to get re-enabled if the LogiOptions software got updated (I think that annoyance has been fixed) So check that if you get an update.

Do not uninstall the actual LogiOptions software, I suspect it is needed to properly controll and maintain your Mouse/Keyboard. You can delete the LogiOptions plug-in, just not the program/application. To keep it simple, just deactivate the plug-in and leave it at that.

P.S. it has a year and at least a couple of LogiOptions updates, but the LogiOptions software had a cyber security bug, got fixed via an update. You should check for any updates (should have occured semi automatically). And if you use a Logitech wireless mouse/keyboard dongle, it had a similar issue and a driver update was published.

https://www.guru3d.com/news-story/vulnrebility-logitech-options-users-should-uninstall-immediately.html

https://www.businessinsider.com/logitech-mouse-keyboard-mousejack-fix-2019-7

GoldingD

Legend

Información de procesador gráfico:

So, no information on your Graphics Controll.

Part of that is perhaps due to your OS being Windows 7 (no DirectX 12 capability, no or poor use Graphics Acceleration capability).

But also, do you have a GPU either on the motherboard or as a card? Just an integrated video controll (chip)

So, is this computer a laptop?

And what make/model and options (specifically graphics options)

C

crisr16167451Author

Participant

I'm going to try the mouse thing first.
There was the info about DirectX I didn't think was relevant.

Indicadores config.lua: None

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C

crisr16167451Author

Participant

Perfect!
Disable Logitech and it's done!
Thanks for you time!!!

GoldingDCorrect answer

Legend

Plugins instalados:
1) Plug-in de conexión al equipo de Nikon
2) Adobe Stock
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Imagenomic Portraiture 3
7) LogiOptions

So, LogiOptions. That is known to be an issue.

Unless you have set your mouse up to use special buttons to accomplish Lightroom Classic tasks, or have the Logitech Craft keyboard and you use its Creative Input Dial, you do not need that plug- in.

Disable that plug-in. See if that helps. If it does not help, leave it disabled anyhow as it will cause at least an annoyance when you delete photos (especially when you delete multiple ohotos)

Be aware, that at least in the past, that that plugIn had the tendency to get re-enabled if the LogiOptions software got updated (I think that annoyance has been fixed) So check that if you get an update.

Do not uninstall the actual LogiOptions software, I suspect it is needed to properly controll and maintain your Mouse/Keyboard. You can delete the LogiOptions plug-in, just not the program/application. To keep it simple, just deactivate the plug-in and leave it at that.

P.S. it has a year and at least a couple of LogiOptions updates, but the LogiOptions software had a cyber security bug, got fixed via an update. You should check for any updates (should have occured semi automatically). And if you use a Logitech wireless mouse/keyboard dongle, it had a similar issue and a driver update was published.

https://www.guru3d.com/news-story/vulnrebility-logitech-options-users-should-uninstall-immediately.html

https://www.businessinsider.com/logitech-mouse-keyboard-mousejack-fix-2019-7

GoldingD

Legend

Please post your system information as Lightroom reports it. In Lightroom, click on Help, then System Info, then Copy. Paste into a reply.

C

crisr16167451Author

Participant

Versión de Lightroom Classic: 9.1 [ 201911291132-64cf80b4 ]
Licencia: Creative Cloud
Configuración de idioma: es
Sistema operativo: Windows 7 - Ultimate Edition
Versión: 6.1.7601
Arquitectura de la aplicación: x64
Arquitectura del sistema: x64
Cantidad de procesadores lógicos: 16
Velocidad del procesador: 3,4 GHz
Memoria incorporada: 32720,2 MB
Memoria real disponible para Lightroom: 32720,2 MB
Memoria real usada por Lightroom: 998,7 MB (3,0%)
Memoria virtual usada por Lightroom: 960,8 MB
Recuento de objetos de GDI: 684
Recuento de objetos de USUARIO: 2426
Recuento de identificadores de procesos: 1573
Tamaño de memoria de caché: 36,0MB
Versión interna de Camera Raw: 12.1 [ 351 ]
Número máximo de subprocesos que usa Camera Raw: 5
Optimización de SIMD de Raw de cámara: SSE2,AVX,AVX2
Memoria virtual de Camera Raw: 105MB / 16360MB (0%)
Memoria real de Camera Raw: 105MB / 32720MB (0%)
Ajustes de PPP del sistema: 96 PPP
Composición de escritorio activada: Sí
Pantallas: 1) 1920x1080
Tipos de entrada: Multitoque: No, Toque integrado: No, Pluma integrada: Sí, Toque externo: No, Pluma externa: Sí, Teclado: No

Información de procesador gráfico:

Carpeta de la aplicación: C:\Program Files\Adobe\Adobe Lightroom Classic
Ruta de la biblioteca: G:\Mis Imagenes\Lightroom\Lightroom Catalog-2.lrcat
Carpeta de ajustes: C:\Users\Kaos17\AppData\Roaming\Adobe\Lightroom

Plugins instalados:
1) Plug-in de conexión al equipo de Nikon
2) Adobe Stock
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Imagenomic Portraiture 3
7) LogiOptions

Indicadores config.lua: None

Adaptador #1: Proveedor : 10de
Dispositivo : 1b81
Subsistema : 37031458
Revisión : a1
Memoria de vídeo : 8085
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Altavoces (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
Direct2DEnabled: false

GoldingD

Legend

Have you attempted a cold boot, a reboot after shutting down?

C

crisr16167451Author

Participant

Yes, is Windows 7...
This has been going on for a long time... Reboot 1000 times, update LR, unistall and install... nothing changes.

GoldingD

Legend

Versión del sistema operativo: 6.1.7601.2.1.0.256.1
translate
Operating System Version: 6.1.7601.2.1.0.256.1

So, OS is Windows 7?

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