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ginny0606
Participant
Sep 6, 2021 7:11 PM UTC
Question

After import files, library show importing and stuck

Hi everyone, I have a question below:

since lightroom classic update version to 10.4, everytime I import files, library show importing and stuck.

The UI can click, menu can popout, even preferences window work fine, but you can not see any photo in any floders

But when I foce lightroom close and repoen, files have imported and library preview is ok.

The issus just happen when after import file.

I have record a video, and hope you can help me, thanks a lot

 

 

 

 

 

 

 

 

 

and here is system info:

Lightroom Classic version: 10.4 [ 202108071231-af9219b9 ]
License: Creative Cloud
Language setting: en
Operating system: Mac OS 11
Version: 11.5.2 [20G95]
Application architecture: arm64
Logical processor count: 8

9 replies

Droidny
Participant
Feb 4, 2025 1:03 AM UTC

@ginny0606 @Rikk Flohr: Photography  I noticed that the import (v14.0.1) would not work at all when I had any video files in the upload folder. Once I removed them, the import previews work and imports as ususal. 

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    kentdesign
    Community Expert
    kentdesignCommunity Expert
    Community Expert
    Sep 9, 2021 5:51 PM UTC

    Dont forget to follow the directions for the Security and Privacy settubgs when you do the reinstall. MacOS 11 has some new requirements there.

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Sep 7, 2021 1:38 PM UTC

    A preference reset is a good place to start:

    This procedure works for both Lightroom Classic and Lightroom Desktop.

    If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences. 

     

    Reset Procedure:

    1. Close Lightroom.

    2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

    3. Overwrite the Preferences when prompted by the dialog.

    4. Close Lightroom.

    5. Restart Lightroom.

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    Rikk Flohr: Adobe Photography Org
      ginny0606Author
      Participant
      Sep 7, 2021 2:31 PM UTC

      Thanks Rikk, But it did not work, 😞

      Lr library's preview still no respons after import files

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      Rikk Flohr-Retired
      Adobe Employee
      Rikk Flohr-Retired
      Sep 7, 2021 2:53 PM UTC

      Watching your video, it doesn't look like you wait very long after recieving the Loading Bezel. If you leave it on the folder where you imported the single image for a long time, do the previews ever populate? If so, how long do they take?

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      Rikk Flohr: Adobe Photography Org
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