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After update issues with previews

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I have recently done an update on my Lightroom and since the update it will not preview the images. When I create a new folder and select the new folder it shows all the images once but once I have clicked import the task bar trys fetching previews but locks up. the images are imported into light room but till I select one image, which I do not know what it is till I select it, it appears and I can edit. I have tried removing folders and re-importing to no success. Previous folders where I had no issue the previews have vanished, /i makes no difference if images are raw or jpeg, can anyone help

[Mod: Changing title]

Windows

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A

AxelMatt

Community Expert

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

In a next step try resetting the preferences of Lightroom Classic:

How to reset Lightroom Classic preferences (adobe.com)

Backup your preferences prior to resetting the preferences:

Preference file and other file locations | Lightroom Classic (adobe.com)

Check your monitor profile. Gray thumbnails can be also a hint to a corrupt profile.

How do I change my monitor profile to check whether it’s corrupted? | The Lightroom Queen

It's also possible that the preview cache has a fault.

Please see here: Lightroom error on preview cache or displays gray thumbnails (adobe.com)

If this all doesn't help, provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

On which location do you have stored your catalog? If it's on a cloud drive like OneDrive move it to a internal hard drive. and check.

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

GoldingD

Legend

Can you create and post a video to demonstrate your issue.

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D

Dirk A KlynsmithAuthor

Participating Frequently

Hi, I have created a video but the file size is too big so attached is a couple of images. I have tried un-installing and re-installing the light room but that did not work. The fetching initial previews is new to me so no idea what that is

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GoldingD

Legend

Any video would best be posted by saving it to a share like DropBox, and then pasting a link to it in a reply.

Also, I recommend that you use this link as to how to create screenshots and screen captures, still or video, instead of using a smart phone or camera to take them.

https://www.microsoft.com/en-us/windows/learning-center/how-to-record-screen-windows-11

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dj_paige

Legend

@Dirk A Klynsmith

Please help us all out and change your title to be a brief description of the problem. If everyone used "Light Room Classic" as their title, this forum would be nearly useless.

What update did you do? What is the version NUMBER of your Lightroom Classic?

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D

Dirk A KlynsmithAuthor

Participating Frequently

Good morning,

I posted a reply but cannot see it so here it is again

I have had Lightroom for 7 years without this issue, I downloaded the latest Lightroom Classic in March this year and a day or so ago did 3 updates being Lighroom classic v13.5, Photoshop v 25.11 and Camera Raw v 16.5

Apologies for the vague title but this is the first time using the help

Cheers

Dirk

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