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billv73902001
Participant
February 12, 2017
Question

AgStoreProviderSession:getEntityByID: id must be a number or string.

  • February 12, 2017
  • 4 replies
  • 9727 views

When editing in LR6 Lightroom version: 6.8 [ 1099473 ] (Mac OS X El Capitan 10.11.6 - Graphics NVIDIA GeForce GT 650M 1024 MB). I now frequently get the message:

An internal error has occurred.

AgStoreProviderSession:getEntityByID: id must be a number or string.

The effect is no image (DNG <10Mb) in the "Develop" Module.

Looked on the web and saw that Adobe has had no answer to this. Until the latest update this never occurred. Anyone has the same issue (and solution)?

Bill Melbourne

    4 replies

    C
    Cherie26799111ytop
    Participant
    November 12, 2022

    I have had the exact same issue, and I'm commenting now because the Support team kept referring me to this thread (and others) that was absolutely no help.  Perhaps the next person with this issue may get something out of this though, and save them 8 hours of Support chat.  That's how long it took all up!

     

    I was using Topaz Sharpen AI and Topaz DeNoise AI to edit externally (right clcik, select Edit in...), and was receiving this error message:

    An internal error has occurred.

    AgStoreProviderSession:getEntityByID: id must be a number or string.

    when editing batches of images, however, not for each image in the batch.

     

    I set up a new computer after first encountering the issue, as well as uninstalling and reinstalling all of the applications (both Topaz products and Lightroom) a few times after that, and it made no difference.  Topaz Support were very helpful, but this was definitely a Lightroom error.

    After several attempts at Remote Access solutions that made no difference I was asked to create a new catalogue.  So far the error has not persisted with the new catalogue, and I think I have been able to import all of the images across with no loss of work, so fingers crossed.

     

      C
      Cherie26799111ytop
      Participant
      November 13, 2022

      So, I spoke too soon.  The error persists.

      Jeanine Daigle
      Jeanine Daigle
      Participant
      November 23, 2022

      same!!

        ab.photoj
        ab.photoj
        Participant
        May 11, 2021

        I'm having this issue too. My current work around is to already have photoshop running and just giving the program a second. I still get this message, but it will eventually open in photoshop. Sometimes it takes a couple of tries on the command, but it only opens one. Hopefully they fix this soon, otherwise this is going to be a long recital photo season. 

        carlys16342169
        carlys16342169
        Participant
        August 2, 2021

        I am also seeing this issue. I am not sure why I would follow steps in an article to resolve an issue in Windows 7, Vista when I am on a Mac running a Mac OS. Will open that article however to see if anything comes out of it.

          GoldingD
          GoldingD
          Legend
          August 2, 2021

          You are adding you shelf to a four year old post. Not only that, to a post that apparently did not get solved. And to a post that is for an extremely outdated version of LrC.

           

          Please post your own conversation.

           

          When you do, please include Lightroom Classic Version, MACOS version, and the exact error message you get. A big help is to include scrrenshots. For example a screenshot of the error message.

           

          Do not use words like "latest version" 

           

          Please use the Insert Photo button to paste in your screenshot, many members absolutly mistrust attachments.

           

          Why a new post?

           

          • Many members will ignore old posts
          • Your system may not match the original post
          • Your problem may not match the original post, LrC version for example

           

          Also, it can be helpful, and might get asked afterwords to include your System Info as LrC reports it. Following is  my SOP on that

          ___________________________

           

          Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

           

          Sample below as of 7/1/2021

           

          Lightroom Classic version: 10.3 [ 202105281559-8dc50eb4 ]

          License: Creative Cloud

          Language setting: en

          Operating system: Windows 10 - Business Edition

          Version: 10.0.19043

          Application architecture: x64

          System architecture: x64

          Logical processor count: 8

          Processor speed: 4.0GHz

          SqLite Version: 3.34.0

          Built-in memory: 16317.1 MB

          Real memory available to Lightroom: 16317.1 MB

          Real memory used by Lightroom: 1302.8 MB (7.9%)

          Virtual memory used by Lightroom: 1586.9 MB

          GDI objects count: 746

          USER objects count: 2288

          Process handles count: 1909

          Memory cache size: 252.3MB

          Internal Camera Raw version: 13.3 [ 807 ]

          Maximum thread count used by Camera Raw: 5

          Camera Raw SIMD optimization: SSE2,AVX,AVX2

          Camera Raw virtual memory: 299MB / 8158MB (3%)

          Camera Raw real memory: 303MB / 16317MB (1%)

          System DPI setting: 96 DPI (high DPI mode)

          Desktop composition enabled: Yes

          Displays: 1) 2560x1440

          Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

           

          Graphics Processor Info:

          DirectX: NVIDIA GeForce GTX 1070 Ti (27.21.14.6089)

           

          Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

          Library Path: F:\Files\Pictures\Vacations and Day Trips\Photo Trips\24 Photo Trip September 2019\24 Photo Trip September 2019-v10.lrcat

          Settings Folder: C:\Users\goldi\AppData\Roaming\Adobe\Lightroom

           

          Installed Plugins:

          1) Aurora HDR

          2) ColorChecker Camera Calibration

          3) DxO PhotoLab 3

          4) DxO PhotoLab 3 Importer

          5) HDR Efex Pro 2

          6) Helicon Focus Export

          7) Iridient X-Transformer

          Sahil.Chawla
          Adobe Employee
          Sahil.Chawla
          Adobe Employee
          April 3, 2017

          Hi Bill,

          Could you please let us know if you are still facing the issue?

          If Yes, then please try the steps as suggested above.

          If No, then please let us know so that we can mark this as resolved.

          Regards,

          Sahil

          S
          sungyle
          Known Participant
          April 28, 2021

          But how can I change anything in the Photoshop preference if I cannot even open Photoshop?

          It's supposed to be simple: choose photo in LR classic, choose "edit in photoshop2021"...

           

          (An internal error has occurred.
          AgStoreProviderSession:”getEntityByID: id must be a number or string. )

          Akash Sharma
          Akash Sharma
          Legend
          March 9, 2017

          Hi Bill,

          Please follow the steps from solution 1 and 2 mentioned in this article Troubleshoot unexpected behavior in specific user account | Windows 7, Vista and let us know if that helps.

          Regards.

          Akash

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