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Participant
Jul 22, 2024 6:33 AM UTC
Question

AI masks in Lightroom Classic is not Working

Add new mask to Subject and Background is not working in the latest version - 13.4. Lr is trying to detect the subject, but it ends with no result. Also, it always shows there are no people in the photo but there are people even if there is only one subject Lr is not detecting subjects/people.

 

So, paying for the advanced AI options is a waste of money. My workflow got slower because of this issue.

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with software!]

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8 replies

GoldingD
Legend
Jul 28, 2024 8:10 AM UTC

 

 

 

Graphics Processor Info:
DirectX: NVIDIA GeForce GT 730 (27.21.14.5671)
Init State: GPU for Display supported by default
User Preference: Auto

 

 

 

so GPU driver v 456.71. a newer one exists, v 475.14 released 9 July 2024. See if updating helps.

 

mind you, a very old GPU, may have limits.

 

/Followup/

 

Init State: GPU for Display supported by default

Yes, looks like that GPU will not support the advanced capabilities in LrC. Sometimes a new GPU driver may fix that, typically because a new GPU driver may cause LrC upon startup to reconsider the GPU capability. But yes, that old, not likely.

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GoldingD
Legend
Jul 22, 2024 6:35 PM UTC

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

 

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Participant
Jul 24, 2024 12:07 AM UTC

Sure I'll do that.

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Community Expert
Jul 22, 2024 7:29 AM UTC

In a first step you should  try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball

 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

 

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
Participant
Jul 24, 2024 12:07 AM UTC

Sure I'll do that.

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