All Information is Gone

Forum|Forum|6 years ago
April 23, 2020
5 replies
321 views

Hello!
Logged into Lightroom just now and everything I had there is gone. Hundreds of presets, photos, settings. Did anyone else experience this recently? What did you do to restore it?

Thanks!

Problem or error

This topic has been closed for replies.

GoldingD

Legend

So, you have lightroom for mobil v 5.2.3

So you do not have Lightroom Classic, but a version of Lightroom not classic to run on a mobil device. As such, it does not use catalogs, it uses Albums, Albums in your Adobe Cloud account

Perhaps better answers will come from posting at: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/bd-p/lightroom-for-mobile-and-apple-tv?page=1&sort=latest_replies&filter=unresolved

You posted in the Classic Community.

Rob_Cullen

Community Expert

5.2.3 would indicate you are using the 'Free' version for iPhone or Android devices.

Maybe you paid for Cloud storage - Have you logged in with the exact same User info?

You may get a better chance of answers at-

LIGHTROOM (CLOUDY) FORUM

or GET STARTED

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .

Y

yvarlamovaAuthor

Participant

Thanks. The weird thing is I never logged out. It probably had an automatic update some time from yesterday to today. Maybe something went awol with that. All I did was open the app, it still had my sign in, but it was completely wiped out. No research that I did got me back the info. I'll look into those links. Thanks!

K

Kellyrene8

Participant

The same has happened to me. Photos all gone including the presets which I paid for!

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yvarlamovaAuthor

Participant

So frustrating! Years of using it and never an issue. Hopefully we can get it resolved. 🙂

ManiacJoe

Inspiring

The first thing to check is to make sure you have opened the correct catalog. Sounds like you opened a new/empty catalog, which often gets created during a software update.

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yvarlamovaAuthor

Participant

Thanks. I did some research on that and it doesn't look like I can open an old catalog on my iPhone. It can be done on the computer though, which I don't use for Lightroom specifically. Correct me if I'm wrong.