Another situation with photos stuck uploading

Question

Hi there,I got a new computer after a couple of years of exclusively using Lr mobile or on the iPad.Since my cloud quota was quite full, I’m in the process of syncing all my photos from the cloud down to LrC. The plan is to take the photos synced down out of ‘All synced photographs’, then put them back in order to upload only the smart previews. I’ve seen a lot of users do this successfully! However, for any photos in which I’ve tried this process (I’ve attempted this with very small batches before committing to all my photos) the sync process gets stuck at uploading.Please note:If I’m importing brand new images into the catalog and into ‘All synced photographs’, putting them into a collection or not, the syncing behaves as it should.	There is no items pending sync in any other devices, and no items in the ‘sync errors’ folder in Lr web.	I have updated LrC to the latest version.I’m really at a loss here and will appreciate any help.Thanks in advance!

Federico5C86 · Accepted Answer

I’ll reply to myself with the workaround I found in case it helps other users. The issue seems to be either with the creation of the smart previews that we want to sync up to the cloud, or the integrity of our catalog.

The way I found of this process to work is by doing exactly these steps:

1- Remove photos synced down from the cloud (full size) from ‘All synced photographs’.

2- Pause syncing in LrC.

3- Go to Lr web and make sure to delete permanently all the items we’ve just unsynced.

4- Close LrC and backup catalog.

5- Reopen LrC and create smart previews for the photos we want to sync back up, if the previews don’t exist already. Do NOT allow sync before creating the smart previews.

6- Move the photos back into ‘All synced photographs’.

7- Start syncing.

Hope this helps!

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