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July 23, 2024
Question

Application Freezes When Selecting Video While Under 8 Seconds Remain of Current Video

  • July 23, 2024
  • 0 replies
  • 68 views

Issue:

When viewing videos in the library, if you watch a video that is longer than 8 seconds, and you switch to a new video while you're in the last 8 seconds (including if the video has ended or is paused), then the application will freeze for about 5 seconds before the new video is ready to play.

 

Environment:

  • Lightroom Classic Version Number: 13.4 Release
  • OS Version Number: Windows 11 Pro 10.0.22631 Build 22631

 

Repro rate: 100%


Steps to reproduce:

  1. Create a video that's shorter than 8 seconds (call it A)
  2. Create a video longer than 8 seconds (say 20 seconds) (call it B)
  3. Play A then play B
  4. Observe there is no freeze
  5. Play B then play A
  6. Observe the freeze
  7. Play B for fewer than 12 seconds then play A (with or without pausing)
  8. Observe there is no freeze
  9. Play B for more than 12 seconds then play A (with or without pausing)
  10. Observe the freeze

 

Expected result: smooth switching regardless of position in current video

Actual result: application freeze dependent on position in current video

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