application lightroom désactivé

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Bonjour,

En ouvrant lightroom aujourd'hui, Adobe me dit, a ma grande surprise, que l'application est désactivé.

J'ai bien été prélevé au début du mois. Je ne comprends pas. Suis-je seul dans ce cas?

dj_paige

Legend

What was the exact wording of the message (even if it is not in English)?

Lightroom (Lr icon) or Lightroom Classic (LrC icon)?

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J

jean_jacques_1378Author

Participant

Lightroom Classic.

Le message est le suivant: Cette application Adobe sans licence a été desactivé.

Je ne comprends pas pourquoi "sans licence" puisque j'ai un abonnement!

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Per Berntsen

Community Expert

English translation from the dialog:

This unlicensed Adobe application has been disabled.
Upgrade to genuine Adobe applications with a 40% discount on your subscription and get the latest features and security updates.

If you have a subscription, contact Adobe Support, we cannot help with subscription issues.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Edit: Before contacting support, try to sign out of your Adobe account in the CC desktop app, then sign in.

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