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C
clvment
Participant
October 22, 2023
Question

Applications cannot be opened with Sonoma (after last update)

  • October 22, 2023
  • 5 replies
  • 924 views

Please fix the problem as soon as possible with the entire Adobe suite, which remains unusable due to the update to MacOS Sonoma.

 

Projects are underway and it has been impossible to continue them for several weeks...

 

My configuration :

Apple M1 Pro, 2021

    This topic has been closed for replies.

    5 replies

    KR Seals
    Community Expert
    KR SealsCommunity Expert
    Community Expert
    October 22, 2023

    Lesson learned?? It's never a good idea to upgrade/update applications or operating system in the middle of "Projects".

     

    Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
    C
    clvmentAuthor
    Participant
    October 23, 2023

    I know, it was a mistake on my part...

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    October 22, 2023

    @clvment   "entire Adobe suite"-   What subscriptions for Adobe Apps do you have?

    Do you even have a subscription?

    What version number of "Lightroom"?

     

    Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .
    C
    clvmentAuthor
    Participant
    October 23, 2023

    Hi, I pay a subscription fee for all Adobe applications, and I have version 13.0.1 of LrC.

    GoldingD
    GoldingD
    Legend
    October 22, 2023

    What version of LrC do you have installed?

     

    C
    clvmentAuthor
    Participant
    October 22, 2023

    Hello everyone,

     

    I think I'm not the only one, but after updating to Sonoma (even after the latest Adobe updates), Lightroom launches but remains stuck at the loading image, same thing for Photoshop and no opening from the other Adobe applications.

     

    I can't go back to the Ventura OS, I have a MacBook Pro 2021 M1 Pro.

     

    Does anyone have a solution or even know when the new updates will arrive?

    Thank you

    GoldingD
    GoldingD
    Legend
    October 22, 2023

    Moderator

    Please fix duplicate posting

    [Fixed by moderator]

    johnrellis
    johnrellis
    Legend
    October 22, 2023

    Given that multiple Adobe apps aren't opening correctly, I recommend using the Adobe Creative Cloud Cleaner tool to completely remove all traces of Creative Cloud apps from your computer and then reinstall:

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    October 22, 2023

    Moved from 'Bugs' to 'Discussions'. Most people who upgrade to Sonoma have no problems at all, so this must be something on your computer. In 'Discussions' you are more likely to get advise that can help you.

     

    -- Johan W. Elzenga
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