Assertion Failed

Forum|Forum|3 years ago
December 11, 2022
2 replies
657 views

I am running Windows 11 and updated version of Lightroom Classic version 12.1 and cannot open it due to Assertion Failed. I went back to earlier version 12 and still have the same problem.

Any ideas on how to fix the problem?

Windows

This topic has been closed for replies.

Correct answer Rob_Cullen

There is an Adobe Help page on this topic-

Assertion failed- update error | Windows

It seems to be caused by locating your (default?) Windows 'Libraries' (Documents, Pictures, Videos) in different folder locations. (eg. I have "Documents" on my D:drive)

Rob_Cullen

Correct answer

Community Expert

There is an Adobe Help page on this topic-

Assertion failed- update error | Windows

It seems to be caused by locating your (default?) Windows 'Libraries' (Documents, Pictures, Videos) in different folder locations. (eg. I have "Documents" on my D:drive)

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .

S

steveryan2Author

Participant

Thanks this worked.

Steve

F. McLion

Community Expert

I'd suggest removing Lightroom, restart the computer and the reinstall from the CC Desktop app.

Don't worry, your catalog and all of your image data won't be touched by this.

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded