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Erren72
Participant
January 29, 2023
Question

Auto Import - file appears to be unsupported or damaged

  • January 29, 2023
  • 2 replies
  • 865 views

Hi,

I am running Lightroom Classic 12.1. I have a tethered 2-camera setup with a Canon EOS R5 tethered to a PC and a Canon 5d Mark IV tethered to a laptop. Both are running windows 11, and we're shooting using the Canon EOS Utility tethering software (because we're also shooting video, not just images).  Both cameras save the RAW images to the same folder on the cloud, and lightroom is set up to auto-import them.  The CR3 photos from the R5 import fine, but the CR2 files from the 5D get an error that says the file cannot be imported because the file appears to be unsupported or damaged.  The images open fine with Photoshop, so I know they're not corrupted.  I've seen people say to rename them or copy them someplace else (which does work), but we need them to come up in lightroom instantly.  We can't be taking extra steps that interrupt our workflow and waste valuable time.  Is there an actual fix for this issue, or only workarounds?
Any help would be greatly appreciated. 

This topic has been closed for replies.

2 replies

dj_paige
dj_paige
Legend
February 1, 2023

... but the CR2 files from the 5D get an error that says the file cannot be imported because the file appears to be unsupported or damaged.

 

High probability that the image is corrupted because of hardware malfunctions somewhere on this camera (but not the other camera) including a bad camera card, and bad transfer hardware. Also, I would not rule out the possibility that somehow the transfer to/from OneDrive is the cause.

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
January 29, 2023

Can you explain in more detail what you mean by "on the cloud"

"Save the RAW images to the same folder on the cloud"

Lightroom-Classic requires the files to be on a local (physical) drive.

And what is the 'Watched Folder' that you have set in the Auto-Import dialog?

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
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Erren72Author
Participant
January 31, 2023

Hi, sorry for the late reply.  I have both cameras set up to shoot to the watch folder, which is on one drive.  As I said before, the files (from the same watch folder) for the R5 import are just fine.  It's only the photos from the other camera lightroom that gives the error.

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
February 1, 2023

"one drive (Cloud)" is problematic for many people using LrC. I suggest you start trouble-shooting by making a locally located 'watched folder' on the hard-drive that is not synced to one-drive.

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
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