Skip to main content
Participant
February 7, 2021
Answered

Black thumpnails

  • February 7, 2021
  • 2 replies
  • 389 views

So I just got my new Zenbook pro, and this is what happes when I open lightroom!? When I go to develop mondule the picture is there? Anyone know about this issue?

This topic has been closed for replies.
Correct answer Per Berntsen

Try to disable the GPU. In both programs under Edit > Preferences > Performance.

It this fixes the issue, and your graphics driver is not up to date, update it, and try to enable the GPU.

Since you have a new computer, it's likely not up to date.

 

Another possibility is that you have a defective monitor profile.

Try setting the monitor to profile to sRGB (use Adobe RGB if you have a wide gamut display).

If this fixes the issue, it is recommended that you calibrate the display with a hardware calibrator.

This will also create and install a custom monitor profile that describes your display accurately.

 

With Lightroom and Photoshop closed, press the Windows key + R, type colorcpl in the box and press Enter.

Add the sRGB profile, then set it as default.

 

2 replies

Per Berntsen
Community Expert
Per BerntsenCommunity ExpertCorrect answer
Community Expert
February 7, 2021

Try to disable the GPU. In both programs under Edit > Preferences > Performance.

It this fixes the issue, and your graphics driver is not up to date, update it, and try to enable the GPU.

Since you have a new computer, it's likely not up to date.

 

Another possibility is that you have a defective monitor profile.

Try setting the monitor to profile to sRGB (use Adobe RGB if you have a wide gamut display).

If this fixes the issue, it is recommended that you calibrate the display with a hardware calibrator.

This will also create and install a custom monitor profile that describes your display accurately.

 

With Lightroom and Photoshop closed, press the Windows key + R, type colorcpl in the box and press Enter.

Add the sRGB profile, then set it as default.

 

Participant
February 7, 2021

Thank you I just realized that it was ICC profile .. Thank you so much

Participant
February 7, 2021

same in photoshop!