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M
Melo0D4C
Participant
September 26, 2021
Answered

Blocked on lightroom 6 re-activation after my changed my CPU

  • September 26, 2021
  • 5 replies
  • 409 views

I recently upgraded CPU on my PC. The lightroom 6 start to ask me for activation. I am blocked at signin (which before entering activation code). Tried many times with the credentials that works on Adobe website. it just not work in Light Room6. The failure is talking about the validation code error but I never get a chance to enter any validation code on Light Room 6. 

Wonder how could I do to activate my LR again?

My account: xxxxx

Attached my purchase record from B&H Photos. Mod: Attachment deleted !!!

 

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https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-information/td-p/4786467

[This is a public forum, not Adobe support, please do not post personal information]

 

This topic has been closed for replies.
Correct answer AxelMatt

Do you try the activation of Lightroom as an Administrator or an user with Admin rights on your machine?

What's the exact error message you get?

Have you try to reset the lightroom preferences?

How do I reset Lightroom's Preferences? | The Lightroom Queen

In your case you must reset the preferences manually. See the appropriate section in the linked document.

 

If nothing helps I would recommend a clean reinstallation by doing the follow the steps:

 

5 replies

A
Community Expert
AxelMattCommunity Expert
Community Expert
October 1, 2021

If the sign in is broken you have to contact the Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 

If the sign in is here also impossible check this site: Reach us by phone (adobe.com)

Here you'll find the appropriate phone number for your region.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
M
Melo0D4CAuthor
Participant
September 30, 2021

@AxelMatt Thanks for the suggestion, Though it seems I still have the problem even after uninstall LR. The biggest problem is the install require me to signin to Adobe to validate it is purchase. But the signin is actually broken.

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
September 29, 2021

Your system is being recognized as a new computer unit because the CPU was changed.

You are allowed two activations concurrently.

Your old system will still be registered as activated in your Adobe a/c you may require to have Adobe staff deactivate that unit so your new one can be activated.

It may be necessary to have Adobe staff perform both functions.

Just some thoughts to consider.

Get the latest installer as suggested by Axel Matt.

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
A
Community Expert
AxelMattCommunity ExpertCorrect answer
Community Expert
September 29, 2021

Do you try the activation of Lightroom as an Administrator or an user with Admin rights on your machine?

What's the exact error message you get?

Have you try to reset the lightroom preferences?

How do I reset Lightroom's Preferences? | The Lightroom Queen

In your case you must reset the preferences manually. See the appropriate section in the linked document.

 

If nothing helps I would recommend a clean reinstallation by doing the follow the steps:

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
M
Melo0D4CAuthor
Participant
September 29, 2021

Can I get some one helping from Adobe.

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