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Psy1ocke
Participating Frequently
October 15, 2024
Question

Blue screen when using LR

  • October 15, 2024
  • 2 replies
  • 281 views

I've searched the internet along with Adobe's forums; I'm curious to see if anyone else is experiencing this issue.

 

Over the past 2 weeks, my computer has been crashing primarily when I am using LR Classic (I receive a blue screen). I am using an Alienware Aurora 16. After updating the BIOS and still receiving the error, I reached out to Dell. They sent a tech out to replace the Intel processor (13th and 14th gen were known to be faulty). Things were going great until I used LR again and, in particular, some of the LR profiles downloaded from a company called Archetype Process.

 

I can't say for certain that LR is the culprit or simply a coincidence.

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

This topic has been closed for replies.

2 replies

dj_paige
dj_paige
Legend
October 15, 2024

So @AxelMatt points out that Blue Screen this is caused by a hardware malfunction or bad driver right at the beginning. Check the Windows events log. Run diagnostics on all hardware. I AGREE WITH THIS.

 

Then he lists a dozen things you should do, that have nothing to do with hardware malfunction and bad drivers, and will not fix the problems you are having.

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
October 15, 2024
quote

...

Then he lists a dozen things you should do, that have nothing to do with hardware malfunction and bad drivers, and will not fix the problems you are having.


By @dj_paige

 

@dj_paige The steps (new user account, clean installation etc.) can be also a reason for blue screens. If a hardware error can be ruled out I would test the steps.

I have worked as a sysadmin for a long time and also looked after PCs. I had a few cases of system crashes and blue screens that could be resolved by completely reinstalling the computer.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    October 15, 2024

    Normally faulty hardware (RAM modules, etc.) or drivers are responsible for blue screens.

    Check the Windows event log if there are appropriate entries about issues.

    Please check that your system is up-to-date and all recent updates and patches are installed. 

    Sometimes it helps to create a new user account. Adobe troubleshooting: Creating an admin account in Windows

     

    You can also try a complete and clean reinstallation by following the steps below:

     

    If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

     

    If this doesn't help a clean reinstallation of Windows and all other application could be help.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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