Participant

Question

Bluescreen in Windows 10 with LR (64bit up to date CC version)

Forum|Forum|8 years ago
August 8, 2017
2 replies
1509 views

Hi there,

since a couple of days my Windows 10 PC crashes when I am using LR. It produces bluescreens with different error messages and my PC shuts down afterwards. This is reproducible (happens always when I work in LR, but not when I don't launch LR).

I have the latest LR installed from the Creative Cloud and my Windows OS is up to date as well. RAM checked and okay, too.

Is this a known bug? Searching the forum, I didn't find anything, but wanted to make sure before contacting support directly.

Thanks,

Bernhard

This topic has been closed for replies.

A

AxelMatt

Community Expert

A BlueScreen means not always an hardware problem. It could also be a driver problem.

Check you graphic card and graphic driver.

And take a look here: https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html#troubleshooting

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

bernhardf42744858Author

Participant

Thanks, Axel, this looks like a helpful resource.

dj_paige

Legend

bernhardf42744858 wrote
Thanks, Axel, this looks like a helpful resource.

I point out that none of the symptoms listed in that document are your symptom of blue screen. Changing the setting of "use graphics processor" in Lightroom will neither cause nor eliminate blue screens.

dj_paige

Legend

Blue screen are either hardware problem or out of date/corrupted drivers. First try updating the driver to your graphics card. Otherwise you have some hardware malfunction, could be a lot of things, but some common ones are fan malfunction causing CPU to overheat, or bad memory chips.

bernhardf42744858Author

Participant

Thanks for your answer.

Usually, this is the case, yes. But isn't it strange that it only happens while running LR?

Memory - as I wrote above works fine and is checked. I will re-check the graphics card and driver, but did this, too. Fan sounds not very logical since I can work for hours, including video, without problems, while opening LR leads to a blue screen within a minute.

dj_paige

Legend

Usually, this is the case, yes. But isn't it strange that it only happens while running LR?

No, not strange at all. Lightroom causes more stress on your hardware than most other programs, and thus a hardware malfunction may only show up when using Lightroom. For example, as I said, a fan malfunction would cause the CPU to overheat when Lightroom is causing your computer to work hard, and maybe none of your other programs cause the computer to work this hard.

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