Blurb customer support

While I am generally satisfied with Adobe's customer support, my experience with Blurb has been quite disappointing. Their response times are significantly delayed, often taking days to reply to emails. This level of service is unacceptable, particularly when dealing with time-sensitive tasks such as reordering a book. Although Blurb is a separate entity, Adobe heavily promotes their services, and as such, I believe Adobe has a responsibility to ensure that Blurb maintains a high standard of customer support. It is surprising that Adobe continues to endorse a partner with such inadequate service, especially when alternatives with more reliable support are available.